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RainRA

Technical Support Analyst

Rain is a vertically integrated issuing partner for global platforms, enabling innovative financial products through modern APIs and flexible infrastructure.

Rain

Employee count: 51-200

United States only

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We're looking for Technical Support Analysts to help deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure our infrastructure and user experience remain seamless and reliable.

Requirements

  • 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
  • Strong analytical and problem-solving skills with a detail-oriented approach
  • Familiarity with APIs, data analysis, and debugging workflows
  • Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
  • Clear communication skills with the ability to translate technical information for non-technical users
  • Ability to prioritize effectively and manage multiple complex cases at once
  • A collaborative mindset and a passion for continuous learning

Benefits

  • Flexible, fully remote environment
  • Opportunities for growth

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Rain

Learn more about Rain and their company culture.

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Rain is a vertically integrated issuing partner for global platforms, enabling innovative financial products through modern APIs and flexible infrastructure. With Rain, businesses can launch a card program in days rather than months, creating solutions tailored specifically for their needs. Their API issuance system allows for electronic and digital money to be seamlessly integrated into existing platforms, supporting multiple markets and currencies, especially focused on improving financial inclusivity.

Rain's unique offerings include enriched ledgering, granular controls, custom branding, and elite servicing. The company's commitment to service is evidenced by their 24/7 support, illustrating their dedication to customer satisfaction. Rain is revolutionizing the way digital money is perceived and utilized globally, making financial transactions more efficient and accessible. This is particularly beneficial in markets where traditional banking services have limited reach. As the demand for fluid digital payments continues to grow, Rain positions itself as a leader by aligning innovative technology with practical financial solutions.

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