RATechnical Onboarding Manager (Project Manager-Cloud)-R-19405
At Rackspace, we accelerate the value of the cloud during every phase of digital transformation.
Working with pre-sales architects, sales and support you will be the executor of the on-boarding experience between Rackspace and their portfolio of cloud customers. Coordinating support teams, managing and reporting on project timelines and overseeing capacity management, you will focus on establishing a deep understanding of the on-boarding experience taking opportunities to improve and develop how Rackspace support delivers agile and scalable outcomes.
The successful candidate will leverage their project management experience to co-ordinate Rackspace and customer teams, forecasting capacity, scheduling and planning, always delivering within established timescales and exceeding customer’s expectations. QUALIFICATIONS:Demonstrable experience and skills in the following areas are either mandatory or beneficial.Required· Experience in Project Management, service improvement or support environments.· Strong customer focus, with an ability to continually anticipate and meet their needs.· Manage the engineering team, milestones, activities, and goals.· Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes.· Excellent verbal and written communication and documentation skills with great attention to detail and accuracy.· Strong rapport and relationship building skills with both internal departments and external customers.· A strong desire to learn new technologies and deliver excellent customer outcomes through technical expertise.· Solid problem-solving abilities coupled with a desire to take on responsibility.· Good communication skills and an ability to develop relationships with internal and external stakeholder’s levels.· Desire to learn public cloud technologies from hyper-scale vendors such as Amazon Web Services, Microsoft Azure and Google Cloud.
Desirable
· Project Management qualifications (e.g. PMP, Prince2)· Service Management qualifications (e.g. ITIL Foundation)· Experience in collaborating with customer and internal support teams in a Managed services environment.· Experience providing Service Delivery for SME and Enterprise customers.· Ability to work in 24x7 environment.
JOB REQUIREMENTS:
Key Accountabilities· Understand and deliver on the Amazon Web Services, Microsoft Azure and Google Cloud on-boarding experience.· Provide strategic and operational guidance that will allow Rackspace to continually optimize the on-boarding experience.· Own resource scheduling and capacity management of the Cloud Build team to deliver desired outcomes on time.· Own issues, and escalations and drive collaboration with other teams to find speedy resolutions.· Support the success and development of others in the team.
Key Performance Indicators
· Quantity Indicators – Resource and Time measurements· Quality indicators – Peer review, customer feedback
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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About the job
Apply before
Jul 04, 2024
Posted on
May 05, 2024
Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
India +/- 0 hoursJob categories
About Rackspace
Learn more about Rackspace and their company culture.
At Rackspace, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security, and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies, and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor, and others as one of the best places to work.
Tech stack
Learn about the tools and technologies that Rackspace uses to build, market, and sell its products.
Node.js
Bootstrap
JavaScript
Python
HTML5
Java
CSS 3
PHP
Ruby
Google Cloud Platform
Rackspace Cloud Files
22 moreRackspace employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at Rackspace.
Life insurance
Life insurance so you don't have to worry.
Volunteer time
Paid time off to give your talents to others.
Disability insurance
Disability insurance so you don't have to worry.
Sabbaticals
Earned sabbatical program for learning, travel, and giving back.
RARackspace
Company size
5000+
Founded in
1998
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