United States onlyThis position is for shift 1 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment
Due to the 24x7 operations of the business suppport engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations. Support engineers take part in on-call rotation during regular shift hours. Work Location: Remote
Key Responsibilities:
- Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning.
- They also include operating system and network troubleshooting.
- In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.
- Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.
Qualifications:
- Excellent troubleshooting skills and ability to resolve issues quickly and effectively
- Experience managing MongoDB, Elasticsearch or other database configurations
- Good understanding of Linux operating system, especially Ubuntu and CentOS distributions
- Ability to work well in teams with good oral, written, and interpersonal skills
- Ability to communicate technical details and ideas and write documentation
- Ability to work independently as part of a remote team
- Excellent understanding of MongoDB or Elasticsearch database concepts and structures
- Proven experience implementing and supporting enterprise database systems
- Scripting experience with shell scripting or Python
- Configuration management and orchestration experience with Ansible, Puppet or Chef
- Exposure to Redis, Postgresql, Hadoop, Kafka or other databases
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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