United States onlyR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
The Operations Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions.
Responsibilities:
Assist in establishing and implementing departmental initiatives.
Develop and coach team members in skills and processes to promote quality.
Expert knowledge in accounts receivable follow up/team processes and procedures.
Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories.
Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts.
Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned.
Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency.
Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions.
Train and educate staff on new process changes.
Fill in production gaps when needed.
Other duties as assigned.
Required Qualifications:
Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
Expert knowledge in Billing Processes Excellent written and verbal communication skills
Ability to work well independently and in teams
Good project management skills
Ability to prioritize, multi-task and work in a fast-paced, high volume environment
Demonstrates strong leadership qualities and good decision-making abilities
Positive attitude
Must meet performance standards
Desired Qualifications:
Revenue cycle experience
Call Center experience
Associates degree
Medical terminology
Physical Requirements:
See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.
Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.
Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.
Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 5 lbs.).
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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