Senior Program Manager, Strategic Accounts

Job Title: US – Senior Program Manager, Strategic Accounts

Compensation Range: $180,000-190,000 Base + Bonus (Depending on Experience)

This role is remote anywhere in the US

Models. Insights. Outcomes.

Become one of the changemakers. At Quid, you won't just be joining a team, but contributing to a culture of innovation, where every challenge becomes an opportunity to learn and grow. When you join our team, you’re not just stepping into a job, you’re embracing a future where we lead the game with the unmatched advantage of foresight. Ready to see around the corner?

Position Overview

This role is a senior program manager for the company’s largest and most strategic clients. Critical skills include executive relationship management, project management and business analyses. The role will spend time onsite with clients and allow the flexibility to balance travel and remote work.

Profile

The Senior Program Manager is a key role responsible for ensuring overall program success by facilitating effective communication and collaboration between senior clients and Quid. The successful candidate will be a seasoned professional with a background in program management over large scale system integrations having complex data products. This role goes beyond the traditional Senior Program Manager responsibilities focusing on customer success while tangibly showing the client that their strategic goals are being met with proven ROI.

Responsibilities

• Serve as the primary point of contact for selected strategic accounts, ensuring high-level client satisfaction and cultivating a long-term partnership.

• Interface directly with a senior client to ensure the successful fulfillment of objectives, moving beyond technical implementation to strategic business impact. Focusing on overall program success and management in addition to individual project deliverables.

• Collaborate closely with the client to understand, predict and address business needs, enabling the launch of innovative solutions with a substantial return on investment, emphasizing fulfillment, execution, and strategic program success.

• Serve as the primary point of contact for our largest account, ensuring high-level client satisfaction and cultivating long-term partnerships.

• Develop and execute strategies for the growth and expansion of the account, leveraging Quid's capabilities to meet evolving client needs.

• Oversee the entire program lifecycle, as well as manage program resources, timelines deliverables and issues/blockers to meet client and company objectives.

• Translate business needs and data insights into actionable plans, ensuring alignment with Quid's capabilities and strategic goals.

• Drive growth working hand-in-hand with an executive leader, to grow our most strategic accounts and provide ongoing management on the account

• Identify and translate business requirements into well-architected solutions proactively on behalf of the client.

• Translate complex, technical content and analysis through a strategic lens.

• Deliver insights to our clients, focusing on business architecture models and strategic solutions addressing their key business challenges.

• Maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.

• Work collaboratively with various Quid functions, including Customer Success, Engineering, and Product teams.

Additional Responsibilities (maybe this whole section is redundant?)

• Focus on achieving program success that translates into tangible business outcomes.

• Direct, on-site interaction with senior clients for effective program management.

• Coordination with internal teams to ensure both client and vendor responsibilities are met.

Ideal Fit

• Fulfillment and execution-oriented approach.

• Client-Focused: Emphasize client satisfaction and business impact over technical expertise or sales focus.

• Present, Visible, and Trusted: Maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.

• Upward Delegation: Capable of upward delegation, knowing when to involve Quid upper management for peer-to-peer relationships and political issue resolution.

• Experiencing owning delivery for accounts in the combined ARR range of 7-10 million per year

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred.

• 7+ years of program management, consulting, or systems integrations experience in national and/or global Advisory/Consulting organizations

• Demonstrated success in managing large and strategic client accounts with a focus on growth, collaboration and building consensus with senior stakeholders.

• Strong analytical and problem-solving skills, with a keen understanding of business processes and technology integration.

• Previous experience in insights solutions or similar areas is a plus and within a technology or data solutions industry is preferred

• Strong client-focused mindset, emphasizing client satisfaction and business impact over technical expertise or sales focus.

• Excellent communication, interpersonal skills and analytical skills, with the ability to engage and influence at the executive level

• Up to 10% travel annually

Total Rewards!

We want to make sure our employees feel valued and taken care of. Come join us and see for yourself!

• 20 Days PTO

• 13 Holidays

• Company provided equipment

• 401K with company match

• FSA/HSA options

• Paid Parental Leave & Reintegration Program

• Employee Wellness Program for personal, financial, emotional, & legal support to help keep our team happy, healthy, and thriving

• Medical, Dental, Vision Coverage

• 4 Week (1 Month) Sabbatical after five years

Still Not Sure?

We understand many candidates tend to only apply for jobs if they meet every single requirement listed. However, if you happen to be genuinely enthusiastic about this particular position and feel confident in your ability to excel at it, we strongly urge you to submit your application! You might just be the perfect fit for this role, or even another exciting opportunity within our company.

Remote Work!

Remote-first; We're thrilled to say that we've been passionate about remote work since day one! Being remote is simply who we are. At Quid, we're all about connecting with people from all corners of the globe. Our team is made up of individuals who are comfortable working remotely and collaborating with others across different time zones. We’re looking forward to future growth and expansion, however, certain legal restrictions dictate that we are only able to accept candidates who possess eligibility to work in the United States of America.

ABOUT QUID

Unlike legacy SaaS vendors, we combine the power of our data, AI and people to deliver the outcomes our clients want. We don’t leave clients to flounder in complicated and expensive tools and hope they figure it out. We clarify what the win looks like and partner to deliver it.