Enterprise Tech Supp Advisor- Microsoft Technologies

Quest Technical Support is looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team. The role involves providing technical support to customers on our Platform Management suite of products.

Requirements

• Prior Technical Support experience of 5 years dealing with enterprise customers
• Knowledge of Active Directory Access Control and knowledge of user management
• In-depth experience with Microsoft Servers, management, configuration, and maintenance
• Experience of migrations including Accounts\Mailbox\SharePoint\Teams\OneDrive
• Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
• Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
• An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
• Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems
• Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background
• Understanding of MAPI and EWS
• Experience with the management of Microsoft SQL Server
• Knowledge and experience with SAAS platforms
• Fluency in English (spoken and written)

Benefits

• extensive benefits package for all team members
• investment in employees' career development and well-being