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QAD, Inc.QI

Sr. Support Engineer, ERP

QAD Inc. is a leading provider of next-generation manufacturing and supply chain solutions in the cloud, enabling Adaptive Manufacturing Enterprises to rapidly respond to change and optimize agility, efficiency, and resilience.

QAD, Inc.

Employee count: 1001-5000

Mexico only

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QAD is seeking a Remote Sr. Support Engineer, ERP to deliver exceptional technical support for their SaaS products, focusing on QAD applications and Progress databases. The role involves diagnosing and resolving complex technical issues, ensuring seamless product updates, and maintaining high-quality support standards. Collaboration is key, working with teams like R&D, Product Management, and cross-functional teams to develop training materials and solutions.

Requirements

  • 3-4 years of relevant experience in supporting enterprise products.
  • Strong problem-solving skills and experience managing high-priority cases.
  • Proficiency in debugging and troubleshooting Unix, Windows, and internet environments.
  • Programming knowledge in C, C++, Unix scripting, and Progress.
  • Expertise in Progress DBA tasks, including database optimization and backup/restore.
  • Linux skills and basic SQL knowledge.
  • Experience with QAD product installation, configuration, and administration.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Mexico +/- 0 hours

About QAD, Inc.

Learn more about QAD, Inc. and their company culture.

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Through groundbreaking technology, we are revolutionizing manufacturing and supply chain solutions at QAD Inc. Since our inception in 1979, QAD has been at the forefront of tackling crucial manufacturing challenges, driven by an unwavering commitment to providing innovative solutions. Our core mission is to empower global manufacturers to rapidly adapt to the ever-increasing disruptions caused by technology-driven innovation and shifting consumer preferences. We enable these 'Adaptive Manufacturing Enterprises' by delivering a comprehensive suite of cloud-based applications designed to optimize agility, efficiency, and resilience for effective customer service. QAD's Adaptive Applications portfolio, headlined by QAD Adaptive ERP, is engineered to streamline the management of manufacturing operations, supply chains, financials, customers, technology, and business performance.

Our innovation journey has been marked by significant milestones, including being one of the first to offer cloud-based ERP solutions for manufacturers, starting with QAD Supplier Portal in 2003 and ERP in 2007. We continue to invest heavily in technologies, acquire best-in-class solutions, and build a talented team to support manufacturers and supply chains in navigating a turbulent world. Recent advancements include updates to QAD Adaptive ERP and the introduction of new solutions like supplier relationship management and sourcing, demonstrating our commitment to continuous innovation. Furthermore, strategic acquisitions such as Redzone Connected Workforce and LiveJourney Process Intelligence have enhanced our capabilities in optimizing people, processes, and systems, empowering frontline workers and streamlining operations through advanced process mining. Our partnership with Boomi, a leader in AI-driven automation, further exemplifies our dedication to simplifying complexity and accelerating performance for manufacturers by enabling seamless, intelligent connectivity and reducing implementation times. QAD's solutions cater to diverse industries, including automotive, consumer products, high technology, food and beverage, industrial equipment, and life sciences, helping them innovate for competitive advantage.

Employee benefits

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Parental leave

Parental leave.

Insurance benefits

Insurance benefits.

Pawrental leave

Leave for pet care.

Family care leave

Leave for family care.

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QAD, Inc.

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QAD, Inc. hiring Sr. Support Engineer, ERP • Remote (Work from Home) | Himalayas