Customer Success Manager

The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.

What you will do:

• Ability to meet regular renewal and customer satisfaction targets.
• Accountable for driving customers to be referenceable
• Responsible for “Customer Journey” artifact development, maintenance, and delivery
• Responsible for tracking all customer-related interactions and updates in Salesforce
• Monitor customer growth and changes in personnel
• Increase customers’ utilization of QAD products
• Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. -Support deal execution as needed, including the customer procurement group. -Notify sales executives of new opportunities for existing customers or new leads.

• 3-5 years of sales, project implementation, and/or customer service experience.
• A Bachelor’s degree
• 2-4 year ERP/SaaS software experience a plus.
• Working knowledge of Excel, PowerPoint and Word. (Salesforce, Planhat, Gainsight preferred).
• Demonstrates a clear understanding of how their work contributes to broader team or project objectives.
• Proactively identifies opportunities to improve efficiency or effectiveness in their area of responsibility.
• Takes initiative to collaborate with others across teams to achieve common goals.

What’s in it for you…..

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work life balance.
• Opportunity to join a growing business focused on key growth segments, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Comprehensive Compensation package

About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions. As we continue to scale our international footprint, we are seeking visionary talent to help our customers build Adaptive Enterprises. Join us in solving complex, real-world industrial challenges through innovative cloud technology.

• Location: Mexico (100% Remote)

• Requirement: Fluency in English and Spanish (Bilingual)