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Public Consulting GroupPG

Client Service Associate 2

Public Consulting Group (PCG) is a leading consulting firm that empowers public sector organizations through innovative solutions in health, education, and human services, dedicated to improving lives and operational effectiveness.

Public Consulting Group

Employee count: 1001-5000

Salary: 56k-80k USD

United States only

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

  • Teaching

  • Learning Solutions

  • Data Systems

  • IT Solutions

  • Financial Solutions

  • Equity in Education

  • Equitable Education

  • Recovery Services

PCG helps school districts and state agencies across the country support the delivery of health-related services by helping schools access critical Medicaid reimbursement. Client Success Partners (CSP) are key members of the Client Success Team within the School Based Services (SBS) Center of Excellence (COE). This role will directly work with PCG Education clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns. This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Product, Program Integrity, and other staff to execute contractual obligations. CSPs also actively engage with local team members, working together to understand state and school district environments to effectively deliver and expand PCG services. This position may report to either a SBS COE Client Success Associate Director or a Client Success Lead.  The position will require up to 20% travel across South Carolina.

Duties and Responsibilities

  • Supports customer service and operations for clients:
    • Responsible for initiative planning and ongoing client relationship management
    • collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
  • Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
  • Responds to inquiries and questions in a timely manner
  • Works within a team to accomplish other duties on projects to meet necessary deadlines.

Required Skills

  • Strong analytical skills, including the ability to analyze and organize data.
  • Excellent organizational, oral presentation and written communication skills.
  • Ability to manage time to meet critical deadlines.
  • Ability to work independently and with a team
  • Excellent ability to build and maintain business relationship with clients.
  • Proficiency in MS Office products, including PowerPoint, Excel and Word.
  • Research and project management capabilities.
  • Advance database skills.

Qualifications

  • High School diploma or equivalent, Bachelor’s degree preferred
  • 2+ years similar work experience

Supervisory Responsibility

  • None

Working Conditions

  • Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

#LI

#EDU

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $56,300-$80,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 56k-80k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Public Consulting Group

Learn more about Public Consulting Group and their company culture.

View company profile

Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm dedicated to helping government agencies and organizations in the fields of health, education, and human services. With over 2,000 professionals across more than 35 offices worldwide, PCG offers a diverse range of services designed to improve the performance of public sector clients.

PCG partners with agencies to transform operational processes, implement advanced technologies, and ensure compliance with federal and state regulations. Their mission focuses on delivering solutions that enhance the lives of individuals and communities they serve. With a strong emphasis on collaborative approaches, PCG utilizes a multidisciplinary team to tackle complex challenges, from healthcare operationalization to educational resource optimization.

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Public Consulting Group hiring Client Service Associate 2 • Remote (Work from Home) | Himalayas