United States onlyPSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking an Auto Collector to assist members and reduce delinquency and charge offs for delinquent auto loans in accordance with current credit union policies and procedures and in compliance with all collection-related laws and regulations in a fast paced, call center environment. Auto Collectors resolve or prevent further delinquency and charge off of accounts by contacting and working with members and if necessary, perform functions related to the acquisition and disposition of collateral. This position also includes functions involving insurance claims, redemption of repossessed vehicles, and the support of non-auto consumer debt collection functions as needed.
Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.
Employee Type: Full-time, nonexempt
Schedule: Monday-Friday – 9am-5pm. This is a hybrid schedule working remotely with minimum onsite expectation of 20%.
Minimum Starting Pay Rate: $20.00/hr (Commensurate with experience)
Candidate must be bondable and credit worthy.
DUTIES AND ACCOUNTABILITIES - Essential for this position:
- Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.
- Analyze and maintain past due and delinquent auto loans as assigned and in accordance with current policies and procedures, laws and regulations to reduce, resolve or prevent further delinquency.
- Research and analyze accounts in Symitar, the collections software and possibly other sources including spreadsheets and reports.
- Maintain account security to include but not limited to pin security, confidentiality and end of day “lock down”.
- Comply with Fair Debt Collection Practices Act, Pa Civil Procedures, Pa UCC, Motor Vehicle Sales Act, Reg. Z, Fair Credit Reporting Act and other laws that may apply.
- Follows set policies and procedures, laws and regulations when determining suitable collection solution.
- Maintains all delinquent accounts in accordance with current Collection Policy and Procedures.
- Attempts to secure a satisfactory resolution to all repayment problems in accordance with current Collection Policy and Procedures.
