Training Content Developer

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role
As a Training Content Developer, you will create and customize training documentation that empowers client users to effectively leverage ServiceNow. Collaborating with subject matter experts, you will develop helpful and engaging training content, ranging from quick reference guides and job aids to user guides and technical documentation. Your expertise will help drive projects to successful completion, ensuring that clients maximize the benefits of their ServiceNow implementations.

Travel Requirements:

This role will be remote within the Continental US with 5% anticipated travel.

Responsibilities include:

• Customize training documentation by leveraging existing templates and content.
• Interview SMEs, then work through a process (hands-on) to document it for fulfillers and end-users.
• Customize or create new training documents, diagrams/flowcharts, and help content, including procedural written instructions with screen captures.

Required Skills and Professional Experience

• Bachelor's degree or the equivalent work experience and/or military experience
• Technical writing or end-user documentation experience, software or technology documentation is a plus.
• Familiarity with the ServiceNow platform or similar SaaS/B2B product (like Jira, ZenDesk, Salesforce, etc.).
• Data gathering via interviewing SMEs and stakeholders.
• Strong analytical and problem-solving skills.
• Excellent communication skills, including ability to proofread your own work for grammar, punctuation, and other issues.
• Experience with client technical support, process documentation, and/or requirements gathering.
• Curious and motivated, able to pick up new ideas and processes quickly.
• Able to work on multiple deliverables or projects simultaneously, managing time spent and deadlines for each.

Preferred Skills and Experience:

• ServiceNow Certified System Administrator or other ServiceNow certification(s)
• Able to understand and modify HTML (beginner to intermediate level)
• Experience with diagram/flowchart tools such as Visio, Draw.IO/Diagrams.net, or LucidChart
• Portfolio containing at least 2-3 pieces that demonstrate writing/documentation experience

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

*****

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit:https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected]for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.