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PracticeTekPR

Amazon Connect Developer

PracticeTek provides a collection of software and payment solutions for the retail healthcare market, serving specialties like dental, chiropractic, and optometry to streamline operations and enhance patient care.

PracticeTek

Employee count: 201-500

United States only

Job Title: Amazon Connect Developer

Department: Engineering

Reports To: Tony Bagalini, Director of Innovation & Efficiency

Our Company:

PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.

At PracticeTek, you'll have the opportunity to:

  • Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.
  • Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.
  • Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.
  • Build a rewarding career with opportunities for growth and development.

The Digital Customer Experience Department:

The Digital Customer Experience Department is at the core of our mission, responsible for designing, building, and maintaining the innovative technology solutions that empower our clients. We are a team of problem-solvers and builders who thrive on creating user-friendly, scalable, and impactful products for the healthcare industry.

The Career Opportunity:

Our Amazon Connect Developer is responsible for architecting, building, and optimizing our next-generation chat and voice customer engagement systems. This role will design and implement contact flows, develop and integrate chatbots, and enhance the agent and customer experience. This position can be based remotely in the U.S. or in our San Diego, CA office with a hybrid work schedule.

Areas of Accountability:

The Amazon Connect Developer has responsibility for the following outcomes:

  • Contact Flow Architecture: Design, build, and maintain seamless voice and chat contact flows using Amazon Connect, Lex, and Lambda to deliver exceptional self-service and assisted-service experiences.
  • System Integration & Optimization: Develop and integrate conversational chatbots with backend systems (e.g., CRM, ERP) and continuously optimize system performance by analyzing contact metrics to identify and resolve bottlenecks.
  • Infrastructure and Deployment: Author and maintain serverless functions and Infrastructure as Code (CloudFormation/CDK) to ensure robust, scalable, and repeatable provisioning of all related AWS resources.

Competencies for Success:

  • Minimum of three (3) years of experience architecting and managing AWS solutions, with at least two (2) years of hands-on experience specifically with Amazon Connect.
  • Strong proficiency in JavaScript/TypeScript (Node.js) and/or Python for Lambda development.
  • Deep familiarity with Amazon Lex, Lambda, S3, DynamoDB, API Gateway, CloudWatch, and IAM.
  • Experience with Git, CI/CD pipelines (e.g., CodePipeline, Jenkins, GitHub Actions), and Infrastructure as Code (CloudFormation or CDK).
  • Demonstrated ability to translate business requirements into intuitive, high-availability contact experiences with a solid grasp of telephony, chat best practices, and compliance (e.g., HIPAA).

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About PracticeTek

Learn more about PracticeTek and their company culture.

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PracticeTek is dedicated to simplifying the complexities of healthcare for private practices, allowing clinicians to focus on what matters most: their patients. Many healthcare providers face the challenge of balancing exceptional patient care with the demanding administrative and technological burdens of running a practice. This is why PracticeTek offers a comprehensive suite of software solutions designed to streamline every aspect of practice management. From attracting new patients to simplifying the billing process, our tools are built to empower growth and efficiency. We serve a diverse range of retail healthcare sectors, including dental, orthodontic, chiropractic, optometry, and dermatology practices, providing them with the technology to enhance the patient experience and drive better outcomes.

Our customers are at the heart of everything we do. We understand that for a practice to thrive, it needs more than just clinical expertise; it requires a seamless operational workflow. PracticeTek's solutions address this by automating and integrating critical functions such as patient intake, appointment scheduling, electronic health records, and payment processing. By providing a unified platform, we help reduce the workload for staff, minimize overhead costs, and provide actionable insights through data analytics. This allows practitioners to not only improve patient care but also to build a more profitable and sustainable business. We partner with founders and entrepreneurs in the healthcare software space, fostering a collaborative ecosystem where innovation flourishes and the future of healthcare is shaped for the better.

Employee benefits

Learn about the employee benefits and perks provided at PracticeTek.

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Health Coverage

Comprehensive health insurance coverage.

Paid Vacation and Holiday

Paid time off for vacations and holidays.

Performance Bonus

Bonus opportunities based on performance.

Retirement Savings

Retirement savings plans, including 401(k).

View PracticeTek's employee benefits
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PracticeTek

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PracticeTek hiring Amazon Connect Developer • Remote (Work from Home) | Himalayas