United States onlyWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
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Position Summary: Use technical expertise to provide clear direction for cloud-based healthcare solutions customer support team. Help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. Produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application. Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system. Facilitate the resolution of a full range of complex technical issues by way of research, log analysis, problem recreation, working with other internal teams, to deliver quality, high satisfaction outcomes for our customers. Mentor less experienced team members on trouble shooting SaaS products, technical knowledge, best practices, internal processes, and soft skills through formal knowledge transfers. Assist in selecting & training team staff. Drive training, technical knowledge, and KCS adoption for the team and organization. Exceed established service delivery guidelines and key performance indicators.
Minimum Requirements
- Bachelor’s Degree in Computer Science, Engineering, or closely related field, plus two (2) years of experience in a computer software professional position, to include: supporting and trouble-shooting web-based software applications using diagnostic tools; customer support; Jira, SQL, PL/SQL, and TSQL. Telecommuting permitted
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