Plusnet GmbH

Plusnet plc is a prominent British internet service provider that has been serving the UK since its establishment in 1997. Headquartered in Sheffield, the company has built a strong reputation for providing reliable broadband and landline services with a focus on customer value and award-winning support. Originally founded with the goal to operate differently from other telecommunications providers, Plusnet has consistently aimed to offer straightforward, no-fuss services at competitive prices. This customer-centric approach, combined with its Yorkshire roots, has cultivated a brand identity associated with honesty and integrity. In January 2007, Plusnet was acquired by the BT Group but continues to operate as a distinct business, maintaining its brand and operational headquarters in Sheffield and Leeds. This acquisition allowed Plusnet to leverage the robust infrastructure of its parent company while preserving the agile and customer-focused culture that has been central to its success.

Over the years, Plusnet has expanded its offerings and adapted to the evolving digital landscape. While it previously offered mobile services, the company has since strategically shifted its focus to its core strengths in the broadband market, particularly in fibre optic products. Plusnet provides a range of services tailored to both residential and business customers, including standard ADSL, superfast fibre, and ultrafast full-fibre broadband. The company prides itself on its UK-based customer service centres, which have been a key differentiator in a competitive market and have contributed to numerous customer service awards. As part of the BT Consumer division, Plusnet benefits from significant investment in network technology and innovation, ensuring its customers have access to reliable and high-speed internet connectivity. Despite its growth and integration within a larger corporation, Plusnet remains committed to its founding principles of delivering great value and excellent service, making it a trusted and popular choice for consumers across the United Kingdom.