United States onlyThe Domestic Scheduling Coordinator coordinates the deposition scheduling process for clients taking depositions in the U.S. and Canada. This customer-service position revolves around providing impeccable customer service from the initial request through delivery and requires poise and professionalism in handling last-minute needs. Great attention to detail, great problem-solving skills, and a positive, “can-do” attitude are essential.
DOMESTIC SCHEDULING COORDINATOR ESSENTIAL FUNCTIONS:
- Promptly responds to client questions and service requests via email and/or phone.
- Monitors Scheduling email folder throughout shift.
- Reserves conference rooms and meeting locations for clients.
- Works with the Calendar department to assign resources for legal proceedings.
- Enters data into legal support software (Reporter Base) with high accuracy.
- Sends confirmations to clients and resources via email.
- Communicates clearly to ensure the correct services requested by clients are set up.
- Pays close attention to job details and performs quality control checks on the work of team members.
- Communicates important job details to other departments, and within the Scheduling department, as needed.
- Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions.
DOMESTIC SCHEDULING COORDINATOR LOCATION:
Fully Remote
DOMESTIC SCHEDULING COORDINATOR AVAILABLE SHIFTS:
10:00am - 6:00pm EST and 2:00pm - 10:00pm EST
DOMESTIC SCHEDULING COORDINATOR COMPENSATION:
$21.00 - $23.00 per hour
BENEFITS:
- Medical
- Dental
- Vision
- Voluntary Term Life Insurance
- Voluntary Whole Life Insurance
- Voluntary Long Term Disability
- PTO
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
- 4 year college degree preferred and a minimum of 2 years in a customer service and/or legal environment.
- Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
- Strong attention to detail required.
- Must have a team-spirited, positive personality.
- Must be able to work in a professional and confidential environment.
