United States onlyAbout Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
This role involves developing formal learning content for Ping Identity's customer courses, certifications, and workshops. You will create engaging and high-quality technical curriculum content that explains Ping Identity product capabilities and features to developers, system integrators, and system administrators globally.
This position reports to the Senior Manager, Certification and Curriculum Development, and is crucial in supporting the Ping Identity Training team's mission to enable customers, partners, and staff to utilize the full functionality of released Ping Identity products.
Responsibilities
- Technical Course Development
- Consult with Subject Matter Experts across Ping Identity to create engaging, hands-on, task-based training for specific technical audiences.
- Coordinate continually to identify evolving needs and proactively incorporate learner feedback from survey tools into new training development.
- Develop comprehensive learning materials including student training guides, workbooks, lab environments, certification questions, and instructor presentation decks, aligning with required delivery modalities (instructor-led, video, e-learning, and live virtual delivery).
- Build and configure Ping Identity products to precisely capture the steps required for student lab exercises.
- Ensure top-tier quality by thoroughly testing and debugging all training deliverables (books, presentations, and labs).
- Manage course development projects in alignment with the Senior Manager, Certification and Curriculum Development.
- Maintain and enhance existing content, making necessary adjustments and releasing timely updates, including incorporating learner feedback from survey results.
- Support and mentor junior developers and contractors where appropriate.
- Lead test (alpha/beta) events for developed content and deliver Train-The-Trainer sessions for the global instructor network where applicable, in coordination with the Global Delivery Management team.
- Key Stakeholders you will be partnering with: Subject Matter Experts, Senior Manager, Certification and Curriculum Development, Global Delivery Management team, junior developers, and contractors.
- Features, Products, Processes that the person will be responsible for: Ping Identity customer courses, certifications, workshops, student training guides, workbooks, lab environments, certification questions, instructor presentation decks.
- Building xxx, Driving yyy: Building engaging, hands-on, task-based training; Driving the development and maintenance of high-quality technical curriculum content.
- Day to day responsibilities: Consulting with SMEs, developing learning materials, building and configuring Ping Identity products for labs, testing and debugging deliverables, managing projects, maintaining content, supporting junior developers, leading test events, and delivering Train-The-Trainer sessions.
- Learner Support
- Provide expert technical assistance by answering student inquiries over the Ping Identity Training ticketing system for courses where you are the curriculum lead.
- Assist authorized instructors with delivering the created content when questions arise.
- Support technical marketing initiatives for Ping Identity Training with content (QAs, webinars, social, short videos).
- Course Delivery
- Be prepared to deliver courses for which you are the SME to internal and external audiences as an instructor.
- Engage in the Education Consultancy process where required for potential private event deliveries to understand customer needs for the events and provide guidance on content to be covered.
Minimum Qualifications
- Bachelor's Degree in a technical discipline (Computer Science or Engineering preferred) or equivalent experience.
- Proven experience with technical training learning material design and development, including online virtual labs.
- Demonstrated knowledge of the responsibilities of software developers, integrators, and system administrators.
- Strong writing, editing, and content structuring skills.
- System administration experience of Windows, CentOS Linux, or other Linux/UNIX related operating systems.
- Experience of TCP/IP networking, load balancing, REST, Virtual and Cloud Machines, and network security (SSL/TLS).
Preferred Qualifications
- Master's Degree.
- Experience of instructional design.
- Ability to transform complex technical information into engaging and effective training.
- Ability to review created content from a student's point of view.
- Technical training instructor experience.
- Ability to use technical content development authoring tools such as iSpring and Markdown.
- Excellent attention to detail.
- Excellent communication skills - both verbal and written - as well as editing and proofreading skills.
- Good time management and project management skills.
- Ability to work both independently with your own initiative and within a team environment with strong collaboration and teamwork skills.
- Ability to work as part of a distributed team across multiple time zones.
- Knowledge of PingIDM and/or PingDS.
- Experience using Markdown, HTML, git (or other source control systems), and mind-mapping tools.
- System administration experience at certification level.
- Knowledge of OAuth 2.0, SAML 2.0, OIDC, and LDAP Data Stores.
- Experience of Ping Identity Platform software.
- Some knowledge of development/scripting, ideally in JavaScript/Java/Groovy.
- Awareness of DevOps best practices including deployment automation tools, CI/CD, Docker, and Kubernetes.
- Awareness of at least one of the major cloud vendor platforms: Google Cloud, Amazon Web Services, or Microsoft Azure.
Salary Range : $86,049 - $107,561
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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