Client Success Manager

About the Role:

We are looking for a Client Success Manager, responsible for developing key client relationships. In this role, you will serve as a trusted advisor to our clients, ensuring they derive maximum value from our software solutions while aligning our services with their business goals. This client-facing position is critical to the client experience and drives our personalized approach to client management. Your success will be measured by client satisfaction, retention, and revenue growth.

Key Responsibilities:

• Client Management and Retention: Develop deep relationships with client stakeholders to understand and execute the program objectives. Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome. Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed.
• Account Growth: Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships.
• Client Reporting and Analysis: Analyze client reports and invoices to ensure optimal program outcomes.
• Problem Solving: Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. You may be required to perform additional duties and special projects as assigned.

Qualifications:

• Bachelor’s degree in business, Information Systems, or a related field
• 3+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Excellent communication and client engagement skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Preferred Attributes:

• 340B ACE certification.
• Pharmacy experience preferred.
• Skilled in data reporting and interpretation.
• Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
• Willingness and ability to travel for client meetings.
• U.S. citizenship and compliance with hospital credentialing standards.

What We Offer:

• Health insurance
• Flexible Spending Account (FSA)
• Dental and vision insurance
• 401(k) retirement plan
• Paid time off