Head of Delivery

PicnicHealth is radically simplifying observational research. Through direct patient engagement, state of the art machine learning, and scientific expertise, PicnicHealth uniquely curates 100% of consenting patients’ medical records to generate the high quality and clinically-rich evidence that life sciences companies need, at a fraction of the cost of traditional study models. At the same time, we give patients immediate access to their medical records through a patient portal that simplifies participation and drives engagement. To date we’ve helped tens of thousands of patients securely access their records and proactively contribute to advancing research in diseases that impact their lives.

Founded in 2014, PicnicHealth partners with 12 of the top 20 biopharma companies and has raised over $100 million in venture capital from investors including Amplify Partners, Felicis Ventures and B Capital Group.

If you are looking to join an award winning, mission-driven, motivated team that is making a real impact across millions of people’s lives, PicnicHealth might just be the place for you.

The Opportunity

The clinical research landscape is evolving rapidly, and PicnicHealth is at the forefront of this innovation. We're seeking a visionary and experienced Head of Delivery to lead our growing team and ensure the successful execution of the studies we undertake. In this critical role, you will be overseeing all aspects of study delivery, from patient enrollment and clinical operations to data abstraction and analytics services, ensuring we meet and exceed customer expectations at every step while collaborating closely with our Commercial and Product teams to ensure a seamless and scalable process.

As the Head of Delivery you will:

• Ensure successful execution of studies. You'll own the entire study lifecycle, guaranteeing that we meet our clients' needs and deliver high-quality data.
• Drive innovation. With your deep understanding of traditional CRO delivery models - and opportunities for disruption - you possess the vision and expertise to identify and implement innovative approaches that enhance efficiency and patient centricity.
• Lead a high-performing team responsible for all aspects of study execution and operations, including patient recruitment, data abstraction, delivery and add-on services.
• Collaborate effectively with Commercial and Product teams to ensure smooth study handoff, execution, and continuous improvement of our product and services.
• Be the face of Study Delivery in the sales and bid defense process, building confidence with our customers in our execution standards and performance.
• Serve as an escalation point for our customers.
• Champion a client-centric culture and foster a team environment focused on exceeding client expectations and building long-term partnerships.
• Keep stakeholders informed on project status and ensure clear and transparent communication throughout the study lifecycle by effectively communicating progress and results.

You are a great fit if you:

• Have 10+ years of experience in clinical trial delivery or a similar role within a CRO or related life sciences organization.
• Have experience working in a tech SaaS
• Possess a proven track record of successfully managing and executing complex clinical trials, including both interventional and observational studies.
• Are an exceptional leader with the ability to motivate, inspire, and build a high-performing team.
• Are a strong communicator with the ability to articulate complex information to both technical and non-technical audiences.
• Are a strategic thinker with a data-driven approach to problem-solving.
• Are passionate about innovation and have a desire to contribute to the evolution of clinical research delivery - especially with tech-forward products and solutions

We expect all team members to be motivated to be amazing in their roles and, ultimately, to move the PicnicHealth mission forward.

Perks & Benefits @PicnicHealth

At PicnicHealth you get to solve real problems with real solutions, great tech, and great people. We look to attract and retain exceptional performers through a mission that matters, a culture that allows team members to do their best work and be their real selves, and through competitive compensation and benefits packages aligned to the market and our Core Values.

We’re a remote first company, with teammates spread across the US. We support in-person gatherings, including co-working spaces and multi-day onsites, to build connections and move forward strategic initiatives. Expect to travel 2-4 times a year. For our team members in the Bay Area, who prefer to work in person we can offer a hybrid set up to work from the SF office on a flexible schedule.

Target Base Salary Range: $220K - $260K

The base salary PicnicHealth offers may vary depending upon the ultimate scope and responsibilities of the position and on the candidate’s job-related knowledge, skills, and experience. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

You also get:

• Comprehensive benefits including above market Health, Dental, Vision
• Family friendly environment
• Flexible time off
• 401k plan
• Free PicnicHealth account
• Equipment and internet funds for home office set up
• Wellness Stipend

Equal Opportunity Statement

PicnicHealth is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.