PeratonPE

Cloud Operations Specialist

Peraton is a national security company that provides technology solutions and mission capabilities to U.S. government agencies, covering space, intelligence, cyber, defense, and homeland security.

Peraton

Employee count: 5000+

Salary: 51k-82k USD

United States only

Responsibilities

Peraton is seeking a Cloud Operations Specialist to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton’s Department of Homeland Security (DHS) Data Center and Cloud Optimization (DCCO) program, providing information technology services to manage and operate the DHS Hybrid Computing Environment (HCE). The HCE is a collection of enterprise computing resources including a data center, colocation sites, and commercial and private cloud services.

This is a remote position for our first shift (6:00 AM – 2:30 PM ET).

Day to Day Work Responsibilities:

  • Collaborating with IT staff to support, maintain, and optimize our systems.
  • Providing technical assistance and troubleshooting for hardware, software, and security-related issues.
  • Provide Tier 2 and 3 support for WorkPlace-as-a-Service/HVDI; MDMaaS/mobility; Microsoft O365 Suite: Outlook, Teams, OneDrive, and Sharepoint technologies.
  • Monitor system performance, identify potential issues, and implement proactive measures to ensure system reliability and availability.
  • Create and maintain accurate documentation of systems, configurations, procedures, and troubleshooting guides.
  • Work closely with cross-functional teams to address IT needs, coordinate upgrades, and support ongoing projects.
  • Assist in the development and implementation of automated solutions to streamline repetitive tasks and enhance operational efficiency.
  • Participate in an on-call rotation to provide timely support for critical incidents and emergencies.

Qualifications

Basic Qualifications:

  • High School and 5 years of experience.
  • U.S. Citizenship and must have the ability to obtain and maintain a Public Trust Government Security Clearance.
  • Must have help desk or service desk experience, or equivalent experience in troubleshooting and supporting IT systems in a professional environment.
  • Hands-on experience with software tools such as ServiceNow, SharePoint, Teams, Active Directory, AirWatch/WorkspaceOne, VDI, and the Microsoft Office Suite.
  • Strong attention to detail and desire to grow technical expertise.
  • Strong verbal and written communication skills.
  • Ability to work independently, achieve productivity goals, and manage one’s time.
  • Ability to build and maintain relationships with customers, peers, and support partners.
  • Excellent troubleshooting skills and ability to think outside the box.

Preferred Qualifications:

  • 3+ years of help desk/service desk experience a plus.
  • Experience in IT support roles such as desktop support, technical support, or systems administration.
  • Familiarity with ITIL processes and best practices.
  • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., M365, Azure).

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 51k-82k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Peraton

Learn more about Peraton and their company culture.

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We are a next-generation national security company, committed to driving missions of consequence that span the globe and extend to the farthest reaches of the galaxy. As a leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and its allies. We operate at the critical nexus between traditional and nontraditional threats, working across all domains: land, sea, space, air, and cyberspace. Our team serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our dedicated employees tackle the 'can't be done,' solving the most daunting challenges that face our customers.

Our approach is built on a foundation of innovation and a culture where every voice matters. We foster collaboration among individuals from diverse backgrounds to address the toughest national security challenges. We believe in celebrating individuality, encouraging growth, and ensuring every team member feels valued and inspired to contribute their unique talents to drive meaningful impact. With a rich heritage spanning over 125 years, we have a legacy of delivering excellence at the speed of the mission. We don't just aim for excellence; we achieve it, as evidenced by numerous industry awards that recognize our innovative solutions and exceptional service. We are passionate about breaking out of silos and looking beyond individual tasks to ensure every component of a mission is in place and performing optimally. For those seeking an impactful career, we offer a unique experience, moving beyond treating applicants as mere numbers. Our commitment extends to our military veterans, who comprise over 20% of our workforce, offering them a place where their service is valued and their professional growth is a priority.

Employee benefits

Learn about the employee benefits and perks provided at Peraton.

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401(K)

Peraton offers a 401(K) plan.

Pet insurance

Peraton offers pet insurance.

Paid sick days

Peraton provides paid sick days.

Health insurance

Peraton offers health insurance.

View Peraton's employee benefits
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Peraton

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