United States onlyPearson Virtual Schools is seeking a Student Onboarding & Retention Associate to serve as a primary point of contact for newly enrolled families. This role reports to the Supervisor of Student Services and focuses on providing onboarding support, answering questions, building rapport, and advocating for student success. The position is intended for Remote work and involves time management, data accuracy, and compliance with privacy standards.
Requirements
- Provide Outbound Support for Newly Enrolled Families
- Answer questions about enrollment, technology, curriculum, and resources
- Build rapport with families
- Advocate for students and families
- Assess student accounts and recommend actions for academic progress
- Maintain accurate student records in enrollment and information systems
- Ensure compliance with FERPA and privacy standards
- Troubleshoot escalated issues from families and internal stakeholders
United Kingdom
