Contract Administrator

Responsible for supporting the Contract Sales organization by providing accurate contract administration and responsive customer support. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer-first mindset while building foundational knowledge of products, systems, and contract processes.

Requirements

• Provide responsive and professional customer service while supporting sales and contract administration.
• Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking.
• Assist with managing new and existing maintenance contracts using internal systems.
• Support renewal processes, including sales order creation, purchase orders, and renewal documentation.
• Aid in documenting contracts and entitlement information for renewal quotes.
• Support customer communication regarding serial number contract status and verification.
• Assist Contract Sales with outreach and notifications related to contract renewals.
• Monitor OEM and partner web portals for renewal and contract information.
• Assist in researching serial number coverage (internal vs. OEM contracts).
• Review and reconcile contract data against customer serial number inventories and investigate discrepancies.
• Support administration of Managed Services contracts with internal teams and partners.
• Collaborate with Accounting to provide information needed for proper revenue recognition.
• Maintain working knowledge of company products, services, and contract offerings through ongoing training.
• Participate in required training and occasional travel for meetings or support activities.