AVP - Partner Innovation & Product API

Connecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable and ultra-secure.

Console Connect by PCCW Global is the world’s first global software-defined interconnection platform, born out of the belief that business connectivity should be simpler and more accessible for all. Console Connect enables users to efficiently manage their private connections via a user-friendly interface, regardless of their level of technical expertise.

Backed by PCCW Global, one of the world’s leading telecommunications groups with a tier 1 global IP network, Console Connect is completely scalable and offers maximum resilience and reliability, leaving you confident and secure in your cloud connections.

As part of the newly established Professional Services team, we are seeking an experienced professional to join us in the UK/EU region. This role can be either a hybrid work model or fully remote.

Primarily role and responsibilities would include; but not limited to:
1. Agile Product Owner for external Professional Services within the Console Connect organization –

(a) engagement with Strategic Customer Account and their technical teams to understand business requirements related to various digital transformation projects and funnel these requirements to Console Connect agile development teams.
(b) Track ongoing agile team development of these ideas and update management of the progress on a regular basis.

2. Design Thinking Process – Frontend with Strategic Customer Account team to capture new customer requirements; translate these to sellable professional service packages, formulate Epics Features for management review onwards for internal / outsourced agile scrum team for development
3. Identify facilitate Customer to Sales Presales business process automation projects– including LSO (Lifecycle Service Orchestration) and Inter-carrier automation.
4. Sell-side API development and on-boarding for Console Connect’s strategic SaaS Telco customer, track usage, generate statistics for reporting improvement. Use of Postman and Swagger tools for API test and development.
5. Buy-side API development and on-boarding for Console Connect’s vendors, track usage, generate statistics for reporting improvement. Use of Postman and Swagger tools for API test and development.
6. Solution Design Automation – Configure, Price, Quote, Inventory Check, Port reservation and feasibility etc.
7. Attend Program Increment (PI) planning meeting and subsequent iteration update meetings to track progress of Epics in the backlog.
8. Update the management team on progress on development projects, provide monthly status report and track projects till logical conclusion
9. Data analytics and reporting – using Google Data Studio, Metabase BI Tool, Excel, Confluence (wiki), Jira, Trello, and other reporting tools
10. Participate in the industry standard setting bodies – such as MEF, TM Forum, Cban, GLF to contribute on standardization of Buy/Sell API, LSO Projects and MEF 3.0 certifications.
11. Participate in the industry standard setting for contribution to Blockchain based inter-carrier settlements for Data on Demand

PCCW Global (https://www.pccwglobal.com/ https://www.consoleconnect.com/ )is the international operating division of HKT, Hong Kong’s premier telecommunications service provider, which is majority-owned by PCCW Limited.
PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class
connections across the globe linking: Asia, Europe, the Americas, the Middle East and Africa.Our commitment to delivering exceptional service for every customer is rooted in a personal approach to doing business. It’s what our people know and do best. We think that’s what makes us different.