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Pathway CommunicationsPC

Remote Technical Service Desk Agent

Pathway Communications is a Canadian IT services provider offering managed IT, data center, cloud, cybersecurity, and voice solutions to businesses of all sizes.

Pathway Communications

Employee count: 51-200

United States only

This Remote Technical Service Desk Agent role provides first-line technical support to users, ensuring swift resolution of issues and excellent customer service. The position involves troubleshooting hardware, software, and network problems, maintaining ticketing systems, and escalating complex cases. Strong communication skills and a proactive approach to problem-solving are essential.

Requirements

  • Serve as the first point of contact for users with technical assistance.
  • Troubleshoot hardware, software, and applications.
  • Document and update interactions in an ITSM system.
  • Escalate incidents and problems to Level 2 teams.
  • Fluent in English

About the job

Apply before

Posted on

Job type

Part Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Pathway Communications

Learn more about Pathway Communications and their company culture.

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At the heart of Pathway Communications is a culture deeply rooted in connecting people and empowering businesses through technology. Since our inception in 1995, we have evolved from a dial-up internet provider to a comprehensive, full-stack IT services partner. Our journey has always been guided by a people-first philosophy, which extends not only to our valued clients but also to our dedicated team. We believe that technology should be an enabler of success, not a hindrance. This belief fuels our commitment to providing innovative, world-class solutions tailored to the unique needs of each business we serve, whether it's a burgeoning startup or a large, established enterprise. We are dedicated to forging long-term relationships, offering exceptional service and support to ensure our clients can focus on what they do best: growing their business.

Our team is the cornerstone of our success, and we cultivate a 'start-up' atmosphere where collaboration and innovation thrive. We are a close-knit family that supports one another, fostering an environment of openness, diversity, and continuous learning. We believe that fresh perspectives, especially from newcomers and recent graduates, are vital to our evolution and our ability to meet the ever-changing demands of the market. By empowering our team members and encouraging a proactive, customer-focused mindset, we ensure that we not only meet but exceed our clients' expectations. Working at Pathway is more than just a job; it's an opportunity to build a rewarding career in a dynamic and supportive environment, complete with numerous events and celebrations that strengthen our family bond. Our commitment is to make technology work for you, seamlessly and securely, so your business can excel.

Tech stack

Learn about the tools and technologies that Pathway Communications uses to build, market, and sell its products.

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Pathway Communications employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Pathway Communications.

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Competitive Salary

Offers a competitive salary.

Dental Care

Provides dental care benefits.

Extended Health Care

Offers extended health care coverage.

Employee Recognition

Annual employee recognition programs.

View Pathway Communications's employee benefits
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Pathway Communications

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