United States onlyWhat’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Senior Manager, Quality Engineering (Multi-Team) oversees quality engineering initiatives across multiple teams within Technology. The role ensures alignment between quality engineering strategy and the broader technology roadmap, drives the adoption of quality standards and procedures, and cultivates a data-driven quality culture within the organization. Additionally, the position manages capacity planning, knowledge management, and serves as a key decision-maker in release processes.
Roles & Responsibilities
- Open to candidates residing in ATL, LOU, or remotely.
- People leadership of full time QEs reporting into the QE teams (4-6 teams total)
- Lead, mentor, and manage QEs spanning multiple product and platform domains (e.g., eCommerce, POS, Payments, StoreTech, Loyalty, Data/MDM)
- Drive alignment of QE strategy with the product and technology strategic roadmap, ensuring quality is embedded from early SDLC phases (Shift-Left)
- Own the QE team's mission, charter, and quality strategy across all assigned domains and ensure conformance to agreed QE standards and procedures with teams and stakeholders
- Cultivate a Data-Driven Quality Culture through education, advocacy, and championing training programs underpinned by diligent metrics capture and trend analysis
- Serve as the QE voice in go/no-go release decisions, balancing quality gates with delivery cadence
- Drive knowledge management practices as hygiene across teams
- Manage capacity planning and demand management across teams relative to sprint scope and release cycles
- Perform or Support Root Cause Analysis and drive Issue Prevention measures with QA Teams
- Establish and report quality metrics and KPIs to technology and business leadership
- Oversee cross-team QA collaboration, dependency management for integration testing, and vendor/partner quality accountability
- Understand how to leverage test automation to the fullest and coordinate with Automation team on expectations, priorities and backlog planning
- Coordinate with Security, DevOps, and Architecture teams to integrate PCI/SOX compliance requirements into the SDLC
Required Qualifications
- 15+ years in Quality Engineering or Software Testing, with 5+ years managing multiple QE teams
- Proven experience managing QE practices across distributed Agile/Scrum teams
- Strong knowledge of SDLC methodologies, release management, and quality gates
- Experience with JIRA, industry defect management tools, test management platforms, and QA reporting dashboards
- Demonstrated ability to define and track QA KPIs and present to senior leadership
- Experience integrating QE into CI/CD pipelines
Preferred Qualifications
- Background in QSR, retail, or eCommerce technology environments
- Experience with POS systems, payment platforms, or loyalty applications
- Familiarity with risk/compliance standards (PCI DSS, SOX)
- Experience driving QE maturity from a Reactive to Standardized and Data-Driven management
- Certification in ISTQB, Agile Scrum, or similar quality/agile frameworks
Expected Outcomes
- Within 30 days: Full understanding of each team's current QE maturity, gaps, and roadmap alignment; initial QE charter and KPI framework established
- Within 90 days: Manage priority and capacity for the team, standardize test strategy/charter, test planning, defect management, quality metrics and other release quality gates across teams. Issue prevention is formalized and other metrics and data points are captured and analyzed for trending and QE improvements
- Within 6 months: Measurable improvement in defect escape rates, regression coverage, and QE team velocity; QA formally integrated into all go/no-go decisions across assigned domains. Each QA domain team has a solid foundation for documentation.
Our Values
- EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
- DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
- INNOVATE TO WIN – We champion and challenge for a better way in all we do.
- HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
- EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
- DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
- INNOVATE TO WIN – We champion and challenge for a better way in all we do.
- HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
CA, DE + 5 more