PanoptycPA

Collections Specialist

Panoptyc utilizes AI technology to provide loss prevention solutions, helping retailers reduce theft and protect their assets effectively.

Panoptyc

Employee count: 51-200

Salary: 10k-15k USD

Philippines only

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role
We're seeking an experienced Collections Specialist to drive efficient, customer-centered accounts receivable processes during our high-growth phase. In this crucial role, you'll take ownership of client communications, overdue payment follow-up, and account reconciliations. You'll have the opportunity to build and optimize collection systems and support strong client relationships, working closely with cross-functional teams including finance, customer support, and sales.

Responsibilities:

  • Proactively contact clients via phone and email to follow up on overdue invoices

  • Review and reconcile customer accounts regularly, ensuring accurate allocation of payments to outstanding invoices

  • Negotiate and establish payment arrangements with clients where needed

  • Collaborate with internal departments (Sales, Customer Service) to resolve billing or service-related issues impacting collections

  • Maintain detailed records of all collection activities and communications

  • Prepare and present regular reports on collection status, trends, and areas for improvement
    Act as a point of contact for client billing inquiries while preserving strong customer relationships

  • Ensure all collection activities comply with company policies and applicable regulations

Requirements:

  • 2+ years of experience in collections, accounts receivable, or a related finance role

  • Proven ability to manage customer relationships professionally and diplomatically

  • Strong organizational skills and attention to detail for managing documentation and tracking

  • Proficiency in Excel and familiarity with invoicing or accounting systems

  • Strong communication skills and ability to work effectively in a remote environment

  • Availability to work during US business hours

Bonus Points:

  • Experience with B2B collections or SaaS invoicing workflows

  • Familiarity with QuickBooks, Stripe, or similar payment platforms

  • Exposure to loss prevention or retail technology industries

  • Experience with cross-functional collaboration in a remote setup

Why Join Panoptyc?

  • Competitive compensation based on experience

  • Be part of a rapidly growing team reshaping retail security

  • Full remote work flexibility with a dynamic, global team

Job Details:

  • Full-time status (40 hours per week)

  • Able to work during US Eastern time zone

  • Salary: $5-$7 USD/ hr

  • Location: Philippines

How to Apply
Ready to revolutionize retail security and play a key role in strengthening Panoptyc’s financial operations? Apply here -https://jobs.ashbyhq.com/Panoptyc/b39d239d-9ec0-40ff-b83a-9d9881fd3f66

Let's protect retail together! 🚀

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 10k-15k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Panoptyc

Learn more about Panoptyc and their company culture.

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At the heart of what we do at Panoptyc is a culture of innovation and dedication to loss prevention. Founded in 2019 by Mac Bolak, we have evolved from leveraging AI technology originally developed for sports analytics to pioneering advanced surveillance systems that tackle theft in retail environments. Our mission is clear: to protect what matters most to retailers and micro market operators. With over 20,000 stores now under our watch, we are proud to assist in reducing theft by an average of 30%. Our intelligent systems not only identify but also document suspicious behavior responsively, providing invaluable evidence for loss prevention.

We specialize in serving diverse sectors including grocery stores, convenience shops, and dining locations. The sophistication of retail theft is ever-increasing, posing a significant threat to businesses of all sizes. Our AI-driven solutions cater specifically to the rise in cashier theft and organized retail crime, ensuring that advanced monitoring keeps our clients informed and secure, day or night. Through machine learning and computer vision, we maintain a high commitment to user privacy while delivering cutting-edge technology to enhance the safety and operational efficiency of your business. As we strive towards our goal of protecting 1 million locations worldwide, we remain focused on continuous innovation and exceptional customer service to reshape the landscape of retail security.

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Panoptyc

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