Sr Staff Escalation Engineer

Palo Alto Networks is seeking a Sr Staff Escalation Engineer to join their small but growing team. The ideal candidate will have a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet traffic. The role involves intercepting and assisting or driving technical escalations that come to the executive level in engineering.

Requirements

• BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
• Career level experience in support service, technical support or similar troubleshooting related role
• Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
• Able to explain complex technical issues to non-technical people
• Able to have open discussions on network design, network security and related technical topic

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Flexible work arrangements
• Mental and financial health resources
• Personalized learning opportunities
• FLEXBenefits wellbeing spending account