CA and US onlyWe’re looking for a Senior Specialist, Customer Assurance to help us manage and continuously improve our Customer Assurance program. This role supports our Global New Business (GNB) and Customer & Expansion (C&E) teams to address security, privacy, AI, and compliance review requests from our global customers.
Requirements
- Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry.
- Bachelor’s degree or equivalent industry experience.
- Previous experience leading a high volume support request queue.
- Working knowledge of content management or content automation systems.
- Solid understanding of information security, privacy, risk, and compliance.
- Ability to work within tight deadlines and under pressure.
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
- Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Accountability: holds self and others accountable to meet commitments
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
Benefits
- Flexible work arrangement
- Employee accommodation for selection process
- Generous paid time off
United States