Product Manager, AI Operations

About Us

OurRitual is a fast-growing digital platform reshaping how relationship therapy works. We combine expert-led therapy sessions with AI-powered support to create a blended experience — where clinical depth and intelligent technology weave together into something neither could deliver alone. A therapist brings depth. AI brings continuity. Together, they reshape what relationship support feels like in the 167 hours between sessions.

We call it Continuous Therapy. We've reached product-market fit with strong growth, exceptional engagement, and retention that breaks the category. We have 200+ expert therapists on the platform and the largest dataset of clinically-annotated couples therapy sessions in existence. We're pre-Series A, where the internal product surface — the tools, workflows, and AI systems that run the business — becomes as important as the consumer one.

Role Overview

As Product Manager, AI Operations, you will own the internal product surface that makes Continuous Therapy actually run — the tools, workflows, and AI systems that power our expert network, customer experience, and operations team. This role sits at the intersection of product, AI, and operations, and it exists because the operating system of an AI-native company has to be built — the playbook for it doesn't yet exist.

You'll define and ship the products that operations runs on: expert performance management built on transcript intelligence, AI-augmented customer service workflows, supervision and quality tooling, expert-facing surfaces, and the internal systems that let a lean team manage a network of 200+ therapists. You'll have something rare to work with: every session on the platform is recorded and clinically annotated, which means the raw material for transcript-informed feedback, supervision, and quality systems is already in your hands.

This is a hands-on PM role, not an oversight one. We're a lean team and we want to stay that way — which means the person in this seat is writing specs, prompting models, running experiments, sitting with users, and shipping changes weekly. You'll balance near-term tool-building with long-horizon system design, defining what the internal product surface should look like when AI is a foundation rather than a feature.

It's also a role that requires high EQ. The products you ship affect a workforce of therapists — people whose professional skill is reading emotional dynamics — in an environment where how a change is introduced matters as much as what's being changed. The right person brings the sensitivity to match.

Key Responsibilities

Expert Performance & Supervision Products

• Own the product surface for expert performance management — combining AI-driven feedback from session transcripts with human supervision workflows to help every expert grow into their best self

• Define what quality looks like on the platform, and ship the feedback loops, supervision tools, and growth pathways that move experts toward it

• Partner with clinical leadership to ensure the products you ship are therapeutically sound and operationally efficient

AI-Powered Customer Service

• Own the product surface for customer service — the AI workflows, agent tools, and self-serve experiences that make support faster, more empathetic, and more scalable than traditional support models

• Turn customer service into a learning engine — building the surfaces that capture patterns, escalate signal, and close the loop with members

Expert Operations Tooling

• Build the internal products that run our expert network — onboarding flows, hiring pipelines, supply-demand visibility, compensation tooling, and the systems that let a lean ops team manage 200+ experts

• Ship the workflows that let operations move faster with fewer people — identifying where AI can replace, augment, or eliminate operational work

Policy & Systems Design

• Close the policy gaps — for both members and experts — that a fast-growing company inevitably accumulates, and build the product muscle for creating, communicating, and maintaining clear policies as the org evolves

• Design and ship the metrics, dashboards, and operating surfaces that give the team and leadership real-time visibility into how the business is running

Skills & Qualifications

• 5+ years of product management experience

• Hands-on PM — you've been the one writing the spec, prompting the model, running the experiment, and shipping the change

• Genuine fluency with AI as a product material — you've shipped AI features, prompted LLMs in production, and have a point of view on where AI fits and where it doesn't

• High EQ — you've shipped products to sensitive users or workforces before and know how to introduce change in ways that build trust rather than erode it

• Strong operational instincts — you understand how businesses actually run, and you can hold your own in conversations about supply, demand, quality, and unit economics

• Builder mentality — energized by defining problems and shipping against them, not executing against a predetermined roadmap

• Fluent English

Nice-to-Have Skills

• 0-to-1 PM experience at an early-stage company that scaled meaningfully

• Background shipping internal tools, ops products, or workflow software for marketplaces, services businesses, or operationally complex consumer companies

• Experience building products for clinical or professional networks (therapists, coaches, doctors, lawyers)

• Experience shipping AI-powered customer service, supervision, or workforce quality tools

• Personal experience with therapy — it builds intuition for what experts and customers actually need

Why This Role

Most internal-tools PM roles are about making existing workflows slightly better. This one is about defining what the internal product surface of an AI-native company should look like. You'll ship the tools that deliver Continuous Therapy — the supervision systems, the support workflows, the expert-facing surfaces — while shaping what an operations product org should even be when AI is a foundation rather than a feature. You'll work with a dataset and an expert network that don't exist anywhere else, and you'll have the mandate to build the systems that turn them into a durable advantage.