United States onlyThe Senior Project Coordinator works with the Optus sales team, customers, technical experts and subcontractors to facilitate project rollouts and installations from start to finish. This includes reviewing SOW’s, creating and maintaining project plans and schedules, scheduling technicians, documenting progress, ensuring all deliverables have been met, and ensuring customer satisfaction.
For candidates outside of driving distance to our office, this role may be offered as a remote opportunity.
For candidates outside of driving distance to our office, this role may be offered as a remote opportunity.
Responsibilities:
- Assist in the development and review of project SOW’s
- Develop project plans and schedules necessary for the successful completion of projects and rollouts
- Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible
- Place and\or coordinate equipment and material orders and shipments needed for projects
- Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work
- Conduct conference calls with customers and vendors to update project progress and status
- Take necessary action to keep projects on schedule and on budget
- Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project
- Develop internal process documentation and external customer documentation
- Develop opportunities to improve the pre or post project\installation processes
- Possess an in-depth understanding of customer specific account requirements
- Coordinate complex new or move, add, changes for carrier services if needed
- Handles complex scopes of work, issues, or customer challenges; escalates to Management if needed
- Serve as mentor/trainer for team members as assigned by Management
- Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward
- Other duties or tasks as assigned by management
Requirements:
- College degree preferred or equivalent experience
- 5+ years of project coordination or project management experience in the telecommunications industry.
- Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
- Strong attention to detail and great organizational skills
- Strong negotiation skills
- Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
- This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
Who We Are:
We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.
At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.
What We Offer:
- Competitive Pay with bonus opportunities
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Physical Demands/Working Conditions:
Limited travel to off-site customer locations. Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one
place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.
“Equal Opportunity M/F/Disability/Vet Employer”
