Vice President, Emerging Products Practice - Professional Services

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

The Vice President, of Emerging Products Practice Professional Services will lead the professional services technical team responsible for our technologies in the ITOM, ADM, cyber resilience, and Digital Experience products.

Reporting to Senior Vice President of Professional Services and serving as an integral member of the senior leadership team, this Vice President will be responsible for creating the methodology of implementation, staffing and fulfilling project demands, defining best practices for implementation, coordinating staffing from Onshore, COE and 3rd parties to ensure staffing level are available to meet demand. In addition, the leader will be goaled with driving additional implementation efficiency into the business by automation, off-shore, and standard deliverables.

The Vice President, of Emerging Products Practice Professional Services, will be a hands-on senior leader who can provide counsel to the Senior Vice President of Professional Services, manage multiple projects and customers, lead technical consultants, develop compelling thought leadership, and implement new methods of making OpenText world-class in Professional Services.

What the Role Offers

• Responsible for the delivery of technical solutions for professional services projects
• Provide strategic vision and implementation of that vision for how OpenText delivers solutions
• Ensure an infinite resources model to include onshore, offshore, and 3rd party resources.
• Deliver best-in-class cost-effective solutions.
• Manage customer escalations from a practice perspective.
• Forecast and take responsibility for P&L of the practice.
• Manage external consultants’ quality and deliverables.
• Ensure bid review and cost estimates for projects.

This leader is a technical leader with the leadership, gravitas, and presence to work with customer-escalated contacts VP – C level communication.

Preferred Locations are North America or EMEA regions able to work both the EMEA time-zones and US time zones.

What You Need to Succeed

Experience with and passion for delivering complex software professional services

• Technical knowledge of digital transformation professional services
• Demonstrated ability to successfully plan, implement, and deliver software solutions to Fortune 500 companies
• Managing complex requirements and customers

Demonstrated leadership and organizational skills with distributed teams:

• Organizing resources from both technical resources from technical practices inside of OpenText and from 3rd parties
• Evaluate 3rd parties implementation and success.

Experience managing complex projects and teams:

• Extensive experience managing global and remote teams for professional services on enterprise software solutions.
• Ability to identify, retain, and grow talent required for successful website development & maintenance.
• Requirements negotiation skills

One Last Thing

Join us at OpenText and lead the charge in driving excellence in Professional Services. Your leadership and technical prowess will not only shape the future of our professional services offerings but also contribute to the success of our clients and the growth of our organization. If you're ready to make a significant impact and thrive in a dynamic, global environment, we invite you to apply and become an integral part of our team.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.