Sr. Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Your Impact:

• Hands on experience required on HPE Unified Correlation and Automation, HP SA or similar tools
• Owns development skills and able to understand, troubleshoot, define solution based on languages such as Java
• Value pack deployment and testing.
• Should be able to work on problems related to Value pack till the closure
• Should have good knowledge on troubleshooting w.r.t UCA-EBC.
• Should be able to make changes in the Value pack and deploy the changes.
• End to end Value pack development and deploy the code and share the test results.
• Should have vTeMIP fundamentals knowledge
• Should have very good knowledge on OSS. With detailed knowledge of FCAPS functionalities - fault management, configuration management, Availability management, Performance management and Security.
• Should be well aware of various correlation techniques and able to build based on customer environment
• Should have expertise in working on Linux/Unix environment
• Should have knowledge on databases including big database platforms like Hadoop.
• Should have detailed knowledge on correlation of fault & performance events using technologies such as event and topology based correlation along with UCA-A/UCA-EBC, HP SA (Service Assurance)
• Should have HPE UCA,UCA-A, HP SA system performance improvement skills
• Good troubleshooting skills w.r.t typical UCA integrations with other solutions like vTeMIP etc
• Desirable to have understanding or experience of data analytics, AI/ML languages and technologies
• Desirable to have understanding or experience of container/cloud technologies: AWS, Kubernates, Redhat Openshift
• Should be able to write technical documents (ex: configuration guides, SOPs and troubleshooting documents with the steps to be followed to fix the issue and share with L1 and L2 team).

What the role offers:

• Resource will be responsible for Level 3 management of Correlation and Automation including HE UCA/UCA-EBC.
• This includes all Operations & Maintenance activities as well as adding new enhancements.
• L3 resource will act as service owner for UCA, UCA Automation & HP SA system providing technical governance and also mentoring for resources involved in Level 2 and Level 1 support of the Correlation and Automation system. L3 resource will also coordinate with application leads of other integrated components and also with Infrastructure team who support the infra on which UCA, UCA Automation & HP SA systems are deployed. As Service owner of UCA, UCA Automation & HP SA, L3 resource will be required to keep track of response and resolution SLAs of tickets reported for UCA, UCA Automation & HP SA domain.
• As Service Owner, L3 resource will be SPOC for customer and one of the key participant in operations review meetings.

What you need to succeed:

• • Understand the business requirements and convert them into functional and technical requirements.
  • Plan and design the solution in line with business requirements
  • Prepare effort estimation, schedule estimation.
  • Help presales in preparing detailed technical document with technical pre-requisites (ex: HW, additional SW, communication ports etc.)
  • Perform high and medium complexity enhancements.
  • Guide team in low complexity enhancements
  • Prepare documentation (Design, As built, administration guide, user guides etc.) for enhancements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.