Customer Support Associate

Openprise is a leader in RevOps Data Automation, providing a no-code platform to help companies cleanse, unify, and automate their data to drive efficient revenue growth.

Openprise

Employee count: 51-200

India only

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Customer Support Associate

Location: Hyderabad

Timings: 10.30 PM to 6.30 AM(IST)

Experience: 1-2 years

The Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate.

You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization.

Responsibilities:

Become an Openprise platform and data management expert
Work interactively with the rest of the US and India-based Support team to problem-solve, develop new best practices, and improve platform adoption by customers
Drive support requests to resolution by tracking progress and communicating both internally and with customers
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing

Requirements:

Outstanding writing and verbal communication skills
Excellent project and time management skills
Interest in learning a software platform, including technical details and use cases
Problem-solving and technical acuity to investigate issues and find solutions
Self-driven, motivated, and enthusiastic
Document troubleshooting steps while updating existing documentation
Able to work fully remote with ability for video conferencing
Must be able to work early morning hours (IST) - 22:30 pm to 6:30 am (with a change of 1 hour during US Daylight Savings time)
Bachelor’s degree, or commensurate experience

Pluses:

1-2 years of SaaS support experience or working with technology platforms
Familiarity with platforms such as Zendesk or Jira for tracking customer issues
Experience in a customer-facing role
Evening to morning work experience

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About the job

Apply before

Apr 21, 2026

Posted on

Feb 20, 2026

Job type

Full Time

Experience level

Entry-level

Location requirements

India

Hiring timezones

India +/- 0 hours

About Openprise

Learn more about Openprise and their company culture.

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At Openprise, we are at the forefront of revolutionizing revenue operations (RevOps) through groundbreaking data automation technology. Our core innovation is the Openprise RevOps Data Automation (RDA) Cloud, an end-to-end, no-code platform meticulously engineered to empower business professionals without a programming background. This powerful cloud-based solution enables companies to seamlessly cleanse, unify, enrich, and orchestrate their data, transforming chaotic and siloed information into a reliable, actionable asset. We are dedicated to solving the most fundamental and often overlooked challenges that RevOps teams face: poor data quality, systemic silos, and unusable data formats. By addressing these core issues, we provide a trusted data foundation that is essential for every go-to-market (GTM) initiative and the successful application of AI, which is the ultimate data-driven application.

Our commitment to innovation extends to simplifying the increasingly complex RevTech stack. The Openprise platform allows organizations to consolidate disparate point solutions, custom code, and manual processes into a single, cohesive data automation cloud. This not only drives significant operational efficiency but also enhances strategic agility, allowing GTM teams to respond faster to market dynamics and scale their operations to meet ambitious revenue goals. Through innovations like our App Factory and API Factory, we empower RevOps teams to create their own self-service applications and custom API-based services without writing a single line of code. This democratizes data and process automation, fostering a culture of continuous improvement and enabling companies like Okta, Zendesk, and Zscaler to transform their data into a competitive advantage and drive efficient, predictable growth.

Tech stack

Learn about the tools and technologies that Openprise uses to build, market, and sell its products.

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Salesforce

Elasticsearch

Marketo

Openprise employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Openprise.

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Paid parental leave

Offers paid parental leave.

Dental Insurance

Comprehensive dental insurance coverage.

Medical Insurance

Comprehensive medical insurance coverage.

Company events

Virtual happy hours and free in-office lunches.

View Openprise's employee benefits

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