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OneleetON

Customer Support Specialist [FT - Work From Home]

Oneleet is a security-first compliance platform that combines automated tools with human expertise to help companies achieve SOC 2, ISO 27001, HIPAA, and other compliance certifications while building genuine security controls.

Oneleet

Employee count: 51-200

Salary: 50k-65k USD

United States only

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[Customer Service / Remote] - Anywhere in U.S. / $50k-$65k-yr DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and resources to troubleshoot technical problems and assist customers with using our platform; Document customer interactions and maintain accurate records of all interactions; Identify and escalate complex issues to appropriate departments for resolution; Continuously collaborate with team members to improve processes and enhance the customer experience; Utilize active listening and empathy skills to effectively communicate with customers and build strong relationships. Hiring Immediately >>

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Full Time

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Salary

Salary: 50k-65k USD

Location requirements

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United States +/- 0 hours

About Oneleet

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Every year, countless companies face a critical decision when sales deals hang in the balance or auditors send them back to the drawing board: chase compliance paperwork to close deals, or build real security to protect their business? This false choice between compliance and security has forced organizations to sacrifice one for the other. Oneleet exists to end this compromise - delivering a unified platform where genuine security controls and regulatory compliance work together, not against each other.

Founded in 2022 by former penetration testers who spent over a decade breaking into Fortune 500 systems and government infrastructure, Oneleet was born from firsthand experience with the failures of compliance theater. The company consolidates penetration testing, code security scanning, cloud security posture management, attack surface monitoring, MDM, and security training into a single integrated solution. With $33 million in Series A funding led by Dawn Capital and backing from Y Combinator, Oneleet has become the most popular security compliance platform in the YC community, helping companies achieve SOC 2, ISO 27001, HIPAA, GDPR, and PCI compliance while building security that actually protects their business.

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