OmiliaOM

Senior Software Engineer (Python)

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Poland only

We are looking for a Senior Python engineer to join our product development team to work with the squads evolving and maintaining Omilia’s state of the art Cloud services.

Product team is responsible for delivering cutting edge functionality around Conversational AI and Virtual Assistant technologies to large enterprises across the world with great success.

Responsibilities

Design, develop, manage and support microservices

  • Sustain, improve and implement new features for our tools written in Python
  • Consistently produce well designed, testable and efficient code
  • Contribute to our microservice-based architecture which is constantly improved
  • Design and develop high-volume, low-latency applications for mission-critical systems geared for high-availability and performance
  • Debug and resolve issues and perform resolution follow-up

Solve scalability and performance issues

  • Identify performance bottlenecks and suggest improvements
  • Scale services in combination with docker and k8s technologies

Participate in project planning including research and development

  • Support and improve our Agile transformation
  • Contribute to our backlog of tasks with improvements and suggestions
  • Implement Proof of Concepts (PoC) to introduce new solutions and ideas to the team

Effective time management skills and the ability to meet deadlines

Utilize AI tools and use them in favour of robust analysis and development of services and applications

Contribute actively and effectively as an integrated team member

  • Meet regularly with the line manager to review progress.
  • Manage issue resolution and critically escalate.
  • Work effectively with other teams, units, and departments.
  • Manage issues with clarity and ensure effective information flow and team working.
  • Support other organization’s priority activities, when necessary.
  • Act as an Omilia ambassador.

Requirements

  • 6+ years of working experience in Python and proven knowledge of Python development
  • A Bachelor degree in computer science
  • Deep knowledge of Python application development
  • Experience with Django, FastAPI, or similar web framework
  • Very good written and oral communication skills in English.
  • Proven experience in writing APIs, Web Services Microservices
  • Object Oriented analysis and design using common design patterns.
  • Self-motivated and driven to create extraordinary things
  • Ability to work under pressure and on strict deadlines
  • Continuous innovation mindset

Nice to have:

  • Knowledge/experience of Golang (Go) and/or Java
  • Experience with Git, Maven, Gradle
  • Experience with relational databases (RDBMS)
  • Nice to have DevOps, CI/CD experience
  • Experience with containers (docker, kubernetes)
  • Experience with secure-coding principles
  • Speech related technologies

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Poland +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

View company profile

Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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Omilia hiring Senior Software Engineer (Python) • Remote (Work from Home) | Himalayas