Manager of Release Coordination

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today’s digital marketplace.

At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus, we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.

The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus.

WORK ENVIRONMENT:

We are a remote-first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.

POSITION SUMMARY:

The Manager of Release Coordination is responsible for leading a team of Release Coordinators in planning, coordinating, testing, and overseeing the release of software applications or updates from development to production. This role ensures that release processes are well-organized, efficient, and minimize the risk of issues affecting end-users - while also developing and supporting the team executing those processes. The Manager leverages AI-assisted tools and workflows to elevate team output, accelerate release cycles, and surface risks earlier. This position requires a strong understanding of how features and products should work, the ability to guide team members through complex release scenarios, and the leadership skills to build a high-performing, collaborative team

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

A successful Manager of Release Coordination is organized, detail-oriented, and possesses excellent communication, problem-solving, and leadership skills. They bridge the gap between development, product, and operations - and model how AI tools can be used thoughtfully and responsibly - while developing a team that delivers consistently successful software releases for Nymbus clients and their end-users.

Team Leadership & People Management

• Manage, mentor, and develop a team of Release Coordinators, providing regular coaching, feedback, and performance guidance.
• Conduct performance reviews and support team members in setting and achieving professional development goals.
• Assign and balance workload across the team based on release scope, complexity, and individual capacity.
• Foster a team culture of accountability, continuous learning, and effective use of AI tools in day-to-day workflows.
• Participate in hiring and onboarding of new Release Coordinators.

Planning and Scheduling

• Oversee and guide the team in working closely with development, testing, and deployment teams to plan release activities, using AI-powered project tools to track dependencies and surface scheduling conflicts proactively.
• Develop and maintain release schedules with the aid of AI-assisted risk modeling to anticipate bottlenecks and downstream impacts.
• Coordinate with stakeholders to ensure alignment on release timelines.
• Engage with clients on a regular basis to review release readiness.

Communication

• Facilitate communication between development, QA, operations, and client-facing teams throughout the release lifecycle.
• Use AI writing tools to draft and refine release notes, stakeholder updates, and post-release summaries with clarity and consistency.
• Provide regular updates to stakeholders on release progress, using AI-generated digests where appropriate to keep communications timely and concise.
• Serve as an escalation point for client and cross-team communications when releases are at risk.

Risk Management:

• Identify potential risks and issues that may impact end users, leveraging AI-assisted analysis of historical release data and open tickets to flag patterns early.
• Guide the team in developing contingency plans and mitigating risks before they reach production.

Release Documentation:

• Ensure that all release documentation is accurate, up-to-date, and accessible - using AI tools to assist with drafting, reviewing, and maintaining configuration run lists and release checklists.
• Apply AI-assisted summarization to consolidate complex release notes into clear, client-appropriate communications.

Coordination of Testing:

• Collaborate with QA teams to ensure adequate testing is conducted before releases reach production.
• Promote the use of AI-assisted test case generation to broaden team coverage, particularly for regression and edge-case scenarios.
• Schedule and oversee testing activities, including user acceptance testing (UAT) and regression testing.
• Ensure the team maintains a thorough understanding of how current clients use Nymbus products, including files, settings, queries, and back-office configurations.
• Guide coordinators in understanding expected feature behavior based on acceptance criteria and using AI tools to cross-reference behavior against documented requirements.
• Ensure issues found during testing are clearly documented, properly dispositioned, and escalated appropriately.
• Coach team members on recognizing and accurately assessing issue severity.
• Encourage creative, scenario-based thinking when designing test cases, including conditions derived from real client-reported issues.

Deployment Oversight:

• Coordinate deployment activities with infrastructure teams, ensuring AI-powered monitoring tools are in place prior to go-live.
• Monitor the deployment process to ensure it follows the planned schedule; confirm rollback procedures are ready if needed.
• Participate in upgrade events, using AI-assisted runbooks and checklists to reduce manual error.

Post-Release Support:

• Monitor post-release stability using AI-powered observability and alerting tools to detect anomalies quickly.
• Oversee the team's coordination and resolution of issues that arise post-release.
• Ensure urgent and high-priority issues are escalated promptly to mitigate end-user risk.
• Collect and synthesize feedback from clients, stakeholders, and teams for continuous improvement - using AI tools to identify themes and recurring patterns across releases.

Environment Management:

• Coordinate with the infrastructure team to manage and maintain consistency across environments.
• Ensure environments are refreshed with current data and configuration is consistent with production.
• Use AI-assisted environment comparison tools where available to catch configuration drift early.

Continuous Improvement:

• Identify opportunities for process improvement in the release management lifecycle, including adoption of new AI-powered tooling.
• Implement best practices and incorporate lessons learned from previous releases.
• Stay current on emerging AI tools relevant to release management, QA, and DevOps workflows, and guide the team in adopting them effectively.

Training and Support:

• Provide training and support to the release coordination team and cross-functional partners, including guidance on effective use of AI tools within release workflows.
• Foster a culture of collaboration, continuous learning, and communication to enhance the efficiency of the release process.

QUALIFICATIONS:

• Bachelor's degree in a related field
• Knowledge of customer service techniques and standards
• 2+ years of people management or team lead experience
• Proven organizational, analytical, and communication skills
• Several years of banking experience preferred, specializing in Deposits, Loans, GL, or Back Office Operations
• Working knowledge of Google Suite, Microsoft Office (Word, Excel, PowerPoint), and modern collaboration platforms
• Working knowledge of JIRA and Confluence
• Familiarity with AI productivity tools (e.g., AI writing assistants, automated test generation, AI-powered monitoring/observability platforms); ability and willingness to adopt new tools as they emerge
• Strong verbal and written communication skills, including the ability to write clearly with or without AI assistance
• Effective public presentation skills
• Diligent time management and analytical skills
• Maintain flexibility in schedule to allow for occasional travel and ability to work evening and/or weekend hours
• Perform all other related duties as required or assigned
• Process- and detail-oriented with a continuous improvement mindset

SALARY & BENEFITS:

• $80,000 - $100,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance - Health, Dental and Vision
• Flexible Paid Time Off