AU, CA + 3 moreAt Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a Appian Training Specialist, you will work closely with delivery teams and customer stakeholders in an Agile environment to support successful solution adoption. You will create and deliver clear, practical training materials including documentation, videos, and structured learning paths for users at different experience levels. By translating complex business processes into straightforward, engaging content, you will help ensure users feel confident, solutions are easy to navigate, and our customers realize the full value of their investment.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.
Responsibilities
• Primary responsibility for generating all training materials (documentation and videos)
for consumption by the solution's end users.
• Design, develop, and deliver detailed training materials including training coursework,
agendas, briefs, white papers, user guides, surveys, feedback etc.
• Partner with Business Analysts to understand the customer's business requirements at a
fundamental level.
• Meet with customer and contractor personnel to formulate and review task plans and
deliverable items, and effectively execute in accordance with approved plans.
• Collaborate with functional and technical counterparts and customers in forming
strategies to improve performance and overall effectiveness of the change management
strategy.
• Ensures adherence to best practices, and quality standards and reviews project
deliverables for accuracy.
• Create a tiered curriculum that will provide training at various levels of complexity (like
beginner/infrequent users to advanced/power users)
Required Qualifications
• A minimum of 7 years as a Technical Writer or Training Specialist
• Exceptional written and presentation skills
• An ability to author comprehensive end-user documentation that guides a user through
complicated, multi-step operations to perform a function.
• An ability to conduct live training sessions for a group of users with a disparate range of
functional knowledge and computer skills.
• An ability to understand complex business processes and break them down into smaller,
manageable pieces.
• An ability to employ your expertise as a Training Specialist to spot awkward or
convoluted interfaces/processes early in the design process in order to guide the team
toward an easier-to-understand (and train) interface.
• An ability to work with a cross-functional team in a highly collaborative environment and
communicate feedback constructively.
• An ability to speak confidently and effectively with the customer and end-user.
• Prior experience working in an Agile environment.
Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:
Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:
• Experience with supporting delivery of low-code platforms, including Salesforce, Appian,
or ServiceNow.
• Experience with Jira, Confluence, Slack
• Experience in supporting Federal IT projects.
• Experience in supporting multiple projects
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Canada
India
United Kingdom
United States