NUCall Center - Member Contact Center Rep 1 - Remote
Nuvision Federal Credit Union is a member-owned financial institution founded in 1935, dedicated to serving its members across several states with a range of financial products and services. It emphasizes member experience, community involvement, and has grown through strategic mergers to expand its offerings and reach.
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The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
• Consults with members.
• Identifies needs, offers solutions, and follows up on any pending transactions.
• Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
• Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.
Minimum Qualifications:
• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) – Grammar and Spelling
• Member service and organizational skills
• Work well with other departments – Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional
Preferred Qualifications:
• 2+ year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Home banking and Technical skills
Education:
• High School Diploma or equivalent
Pay scale by applicable geographic location:
• Alaska: Min-$20.00 Mid-$24.31 Max-$29.17
• Arizona: Min-$16.77 Mid-$20.96 Max-$25.15
• Florida: Min-$15.99 Mid-$19.99 Max-$23.99
• Nevada: Min-$17.15 Mid-$21.44 Max-$25.73
• Texas: Min-$16.14 Mid-$20.18 Max-$24.22
• Washington: Min-$20.00 Mid-$24.35 Max-$29.23
• Wyoming: Min-$16.53 Mid-$20.67 Max-$20.67
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.
Benefits:
• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement
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About the job
Apply before
Posted on
Job type
Full Time
Experience level
Entry-level
Salary
Salary: 30k-58k USD
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About Nuvision Federal Credit Union
Learn more about Nuvision Federal Credit Union and their company culture.
Nuvision Federal Credit Union, founded in 1935, has a long-standing tradition of prioritizing its members. Originally established to serve the employees of Douglas Aircraft Company, its core values were shaped in the factories and manufacturing plants that significantly contributed to the prosperity of its region. Nuvision operates with the conviction that a better life is always attainable, assisting members with significant life events such as purchasing first homes, saving for college, or planning for retirement, thereby making hundreds of thousands of dreams a reality. The credit union serves a diverse membership across California, Arizona, Wyoming, Washington, and Alaska, tailoring its financial products to meet the specific needs of its member-owners.
Over its nearly 90-year history, Nuvision has maintained a commitment to strength, independence, and discipline. This dedication extends to its approach to technology and member service, with a strong emphasis on automation and efficiency to enhance the member experience. The institution has grown significantly, and as of early 2024, it holds over $3.2 billion in assets and serves more than 160,000 members. Nuvision has expanded its reach and services through strategic mergers, such as with Denali Federal Credit Union in 2018 and more recently with Cooperative Center Federal Credit Union and Paradise Valley Federal Credit Union in 2024. These mergers have allowed Nuvision to extend its geographic footprint, enhance its service offerings, and provide members with access to more branches and advanced banking technologies. The credit union continues to evolve while remaining focused on its foundational mission of serving the financial needs of hardworking individuals and communities.
NUNuvision Federal Credit Union
Company size
201-500 employees
Founded in
1935
Chief executive officer
Roger Ballard
Markets
Employees live in
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