United States onlyWe are seeking a Contact Center Specialist to provide exceptional customer service to members and internal staff, handle member inquiries, and resolve issues in a goal-oriented environment.
Requirements
- Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
- Accurately verify members and be on the frontline of fraud prevention.
- Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
- Provide technical support to members for digital banking and online account opening.
- Educate members on most efficient way to do their business with the credit union.
- Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
- Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
- Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
- Provide timely, complete, and accurate information to members.
- Achieve daily metrics related to number of members helped through effective time management.
- Successfully resolve member issues and complaints with one call resolution.
- Ability to multi-task while using computer programs.
- Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM
Benefits
- Paid Time Off
- Paid Holiday Program
- Additional PTO when employees volunteer
