Central Operations Specialist

Nursa is revolutionizing the temporary healthcare staffing industry by delivering an unparalleled level of transparency and accessibility to healthcare providers, and living out our mission to enrich the life of every clinician with innovation and opportunity. Nursa is a marketplace platform reimagining the healthcare staffing industry by connecting clinicians and facilities directly to improve patient care – and we exist to put a nurse at the bedside of every patient in need.

We’re committed to helping professionals such as registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) advance their careers by giving them the power to choose from available shifts provided by facilities in their area. In turn, Nursa’s marketplace platform technology empowers healthcare facilities to bring in the talent they need without spending time and resources on traditional nursing recruitment processes. By connecting healthcare clinicians and healthcare facilities to fill per diem and on-call shifts, the Nursa marketplace increases access and transparency to the $17 billion temporary clinician staffing industry. We’re a profitable, venture backed startup founded in March 2020 and are rapidly expanding. Your impact will not only be on the business, but also on the daily lives of healthcare providers and the quality of care everyone experiences.

Role overview:

The Central Operations team sits at the heart of Nursa’s multifaceted, regionally dispersed Operations organization - creating centralized analytical frameworks and resources, building and running operational processes and playbooks that unlock scale, and spearheading strategic planning initiatives on behalf of Nursa at large.

This newly created role (Central Operations Specialist) will play a key role in bringing Nursa’s marketplace reliability to new heights. There will be no task too small for these individuals, and they will be asked to dive into details, be hands-on in working with facility and clinician partners to boost marketplace matching. All the while, success in this role will involve “seeing the forest and the trees”: executing operational processes that literally get shifts on our platform filled by a clinician, but also continuously improving existing processes and playbooks to ensure that we grow increasingly more operationally efficient. If you possess a unique combination of high business acumen, strategic thinking ability, and a love of building and executing complex operational processes - this is the role for you.

The ideal profile for this role is an individual who finds white space and is entrepreneurial at heart. We are searching for sharp, strategic operators that can solve complex business problems, day in and day out, to propel our business forward.

Responsibilities:

• Optimize marketplace reliability and throughput for high priority customers across the US to ensure seamless experiences for facilities and clinicians on the Nursa platform.

• Implement tactics and strategies to help reduce shift cancellations and enhance platform behavior.

• Employ analytical insights to optimize shift availability within dedicated regions.

• Engage with clinicians across various communication channels to foster sustainable relationships, build a network of the highest quality clinicians.

• Document scalable strategies and growth initiatives to enhance business expansion.

• Update and refine playbooks tailored to specific market dynamics to drive success.

Qualifications:

• Self-motivated and strong team player

• Excellent executive communication: oral and written communication skills

• Ability to turn ambiguity into defined processes and actionable next steps

• Intermediate skills in Excel or Google Sheets (required)

• Undergraduate degree in Business Administration, Healthcare Administration, or related field

• 2+ years of experience in an analytical role in a strategy team or business operations

• Previous marketplace technology experience is preferred, but not required

What you get in return:

• Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact

• We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow

• An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity

• Competitive salary and benefits

  • 60% of medical premiums covered

  • 401k match

  • Equity

Closing:

Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!