Change Manager

Req ID: 285376

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Change Manager (Remote) to join our team in Canada (CA).

The Change Manager will work with key stakeholders in the organization, including executive management, to provide and implement improvement recommendations. This position must be familiar with technology change management functions.

The position requires some flexibility for evening or weekend phone calls if assistance is needed during implementations.

Responsibilities:

• Coordinates daily IIT Change Management activities across the IT organization.
• Govern the change management approval processes for internal WHG changes as well as 3rd party, cloud and vendor changes. This is inclusive of approval processes which occur online and leading the Change Advisory Board (CAB) Meetings. It will involve collaboration across all levels of management as it relates to oversight, enforcement and improvements to our change management processes
• Team leads in handling periodic auditors’ requests to meet SOX and PCI requirements
• Monitor all change requests for categorization, accuracy, completeness, and required documentation.
• Work with stakeholders to continually provide reporting for increased transparency into changes, present findings to key stakeholders
• Provide governance and support to ensure:
• Change & release policies are adhered to and violations are escalated
• Changes are deployed according to the defined process
• Any failures in the delivery of changes are reviewed, documented and escalated as needed
• Reviews change requests for completeness, from documentation to post-implementation review.
• Audits to ensure that change implementers are updating change records accurately and in a timely way.
• Produces, oversees and controls the change schedule.
• Negotiates scheduling conflicts based on business priorities.
• Participates in incident and problem analysis for possible consequences of a change and its implementation.
• Communicates modifications to the change management community.
• Provides training on the change management process.
• Collaborate with peers to make recommendations to the Director, Change & Performance Management to provide continuous process improvements
• Develop and maintain monthly dashboard of reporting metrics and communications

Qualifications

Complexity

This person acts independently in governing the daily activities of the team, in making recommendations involving operational processes and in acting as a people manager. The person works collaboratively with the Director of Change Management in making decisions that impact the team and their day-to-day functions.

Scope/Financial Responsibility

This person is responsible for governance of these activities and in ‘doing the right thing’ for over 400 changes each month.

Abilities/Key Competencies/Skills

• Strong collaboration skills
• Strong experience and knowledge of change management principles, methodologies
• Exceptional communication skills
• Process-focused and detail-oriented
• Flexible and adaptable; able to work in constantly changing situations
• Ability to filter opinions; does not reflexively react

Experience/Certificates/Education

• 5+ years Change Management experience
• Change Management experience supporting both internal infrastructure changes as well as vendor-driven changes
• Bachelor’s degree or equivalent experience in Change Management
• ITIL Training
• Knowledge of Systems Development Lifecycle (not Mandatory)
• Knowledge of Sarbanes-Oxley and PCI requirements for CM
• Experience with Asssyt, Service Now, Samanage, Visio, MS Office Suite, SharePoint (mandatory)
• Bachelor in computer science or related field

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at nttdata.com

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