Meraki Technician

Overview

Meraki Technician

100% work from home

6 month contract

Willingness to work US hours

Job Summary

We are looking for a skilled Remote Technician to support and deploy solutions within Cisco Meraki environments. The role focuses on remote installation support, backend configuration, connectivity validation, and end-to-end deployment assistance working alongside onsite engineers and customer teams.

The successful candidate will have strong hands-on experience with remote network configuration, device provisioning, and customer-facing technical support.

Responsibilities

Key Responsibilities

• Perform backend configuration and deployment of:
• MX68 and MX68W security appliances
• Support installation and activation of Cradlepoint devices
• Validate connectivity and perform speed testing to confirm service performance
• Provide real-time guidance and technical direction to onsite technicians, including:
• Patch locations and cabling instructions
• Installation best practices
• Device positioning and connectivity validation
• Support staging, provisioning, and pre-configuration of equipment prior to site deployment
• Perform and support User Acceptance Testing (UAT) with customer teams at project completion
• Troubleshoot network, connectivity, and configuration issues remotely
• Update documentation, ticket notes, and deployment records
• Support change windows, go-live activities, and post-install validation

Qualifications

Required Skills & Experience

• Experience configuring and supporting Meraki firewalls and wireless infrastructure
• Experience supporting LTE/5G failover or cellular connectivity solutions (e.g., Cradlepoint)
• Strong understanding of:
• TCP/IP networking
• VLAN configuration
• DHCP / DNS
• Firewall rules and NAT
• VPN concepts
• Experience guiding field or onsite technicians remotely
• Experience performing remote validation and acceptance testing
• Experience working in ticketing tools (e.g., ServiceNow or similar)
• Strong customer communication skills

Preferred Qualifications

• Networking certification (CCNA or equivalent experience)
• Experience supporting multi-site deployments (retail, distributed enterprise, logistics, etc.)
• Experience working in MSP, NOC, or project deployment environments
• Experience supporting SD-WAN or hybrid WAN environments

Soft Skills

• Strong remote communication and coaching skills
• Customer-focused approach
• Strong attention to detail
• Ability to manage multiple deployments simultaneously
• Calm and structured approach during live installations