Senior Network Engineer

Senior Network Engineer
Location: Remote, India. Requires flexibility to work shifts to cover 24x7 support.
12-Month Contract | Hourly Rate: $11.97 USD

Our client, a leading SaaS company headquartered in the San Francisco Bay Area, is seeking a Senior Network Engineer, who will be responsible for the architectural design, implementation, and highest level of support for our global enterprise network. This is a fantastic opportunity to bring your deep experience and creativity to a leadership role within our team. The successful candidate will be a dedicated team player, able to drive the business forward while mentoring others in a remote, 24x7 operational environment.

Your Impact

• Provide end-to-end ownership and serve as the subject matter expert for our global network infrastructure.
• Lead the architectural design, setup, and configuration of network systems for new office sites from the ground up.
• Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
• Drive strategy for network maintenance, including major upgrades, patching, and performance tuning to ensure maximum stability and performance optimization.
• Provide expert-level support for our core network technologies from both proactive and reactive positions, including Cisco Meraki switches, wireless access points, Meraki and Palo Alto firewalls, Cisco routers, GlobalProtect VPN, and Portnox.
• Monitor services and alerts for network gear and SaaS services, and perform initial triage for network/SaaS platform issues.
• Act as the final escalation point for critical network issues, providing guidance and mentorship to junior team members.
• Manage ticket queues, tickets, and escalations.
• Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
• Develop and maintain documentation for implementation guidelines, runbooks, reusable design templates, and support templates.
• Work with a strong drive for success to ensure the stability and reliability of our network.
• Flexibility to work rotating shifts and, when required, to respond to escalations outside of scheduled shifts.
• Ability to act as a team lead, managing items such as, but not limited to, maintaining the team’s shift rotation schedule, on‑call rotations, and internal team escalations.

Your Experience

• 7+ years of extensive experience managing and designing corporate IT network systems in a modern, global environment.
• Deep expertise in network infrastructure and monitoring principles.
• A dedicated and hardworking individual with a strong drive for success and proven experience in continuous improvement to drive the business forward.
• Significant experience leading the deployment of network infrastructure for new sites.
• Experience maintaining ticket queues, tickets, and escalations.
• Experience working with IT operations management (ITOM) software that monitors and alerts on an organization’s IT infrastructure, from network devices to servers and applications.
• Deep expertise and strong hands-on experience with Cisco Meraki, Palo Alto, GlobalProtect VPN, and Portnox.
• An excellent team player with superior communication skills, able to collaborate effectively with teams and stakeholders in a globally dispersed environment.
• A track record of providing guidance and mentorship to develop junior team members.
• Flexibility to provide leadership and coverage in a 24x7 shift operation, which may include an on-call rotation.
• Must have reliable internet for this remote position.
• BA or BS degree in Computer Science, Computer Engineering, or equivalent experience.

Nice to Haves

• Advanced technical certifications (e.g., CCNP, CISSP).
• Ability to provide examples of projects or initiatives delivered to business stakeholders.
• Experience leveraging AI technologies to assist in your role.
• Preference for solving problems with code over clicks.
• Strong orientation toward being results‑ and data‑driven.