United States onlyAre you looking for an opportunity in a technology-driven, healthcare organization that is responsible for changing lives? Are you that friendly voice on the phone that can deliver exceptional customer service? Do you thrive in collaborative and exciting team environment, with fun but challenging work?
At Nox Health, our passion is delivering life-changing sleep health services across large employee populations. With a physician-led team of professional care managers and healthcare providers, our innovative technology platform enables SleepCharge to surpass existing models of care and deliver exceptional patient outcomes.
Nox Health is seeking a compassionate and professional individual to join our team as a Care Manager. As a Care Manager you will provide patients with behavioral support for their diagnoses of OSA, Insomnia, RLS and CRD. You will work as part of a team to respond to patient questions and complaints in a timely manner and resolve technical and medical issues as needed for patient support, escalating to the medical team or accounts team as indicated per protocols.
Responsibilities:
- Perform patient care activities delivered through the KOEO platform (Nox Health's proprietary patient management tool) to support a wide range of clinical sleep programs including: case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
- Coordinate patient care via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues. Patient care is delivered via telephone.
- Work a variety of shifts between 6AM and midnight, ET, as well as occasional Saturdays.
Requirements
- Bachelor's degree OR
- Experience in a clinical setting OR
- Experience in customer service, preferably in healthcare.
- Knowledge of operating and maintaining a PAP device.
- Experience in Sleep.
