Nordic GlobalNG

Desk Side Analyst (Toledo, OH)

Nordic Global empowers healthcare leaders with advanced technology solutions for better patient outcomes.

Nordic Global

Employee count: 1001-5000

United States only

Make a difference. Be happy. Grow your career.

Position Summary:
The Field Services Desktop Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

Position Responsibilities:

  • Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
  • Maintain accurate hardware production inventories and spare stock
  • Troubleshooting some software as needed
  • Adheres to all documented processes
  • Travel to off-sites to provide the same level of support as the main campus assignment
  • Assist with project assignments to implement new technologies or hardware
  • Provide on-call and project support as needed
  • Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment

Position Requirements:

  • Demonstrate a deep understanding of the technical environment and its business return.
  • Strong communications; written and oral
  • Have the necessary communication and interpersonal skills to interact with clients at all levels
  • Can keep up to date with technology as it develops and inform their clients of the potential impact.
  • Be self-managing and capable of prioritizing workload based on client requirements.
  • The ability to work under pressure within a team and the ability to multitask are important attributes for this role
  • The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
  • Maintain a clean and orderly work environment.
  • The candidate will need to be able to take direction from leads and react to downtimes in the environment.
  • Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

Education and Experience:

  • Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Nordic Global

Learn more about Nordic Global and their company culture.

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Through groundbreaking technology, we are revolutionizing healthcare at Nordic Global. Our mission is to help healthcare leaders harness the power of technology, enabling the people they care for to thrive. With a team composed of over 3,300 professionals, we combine deep clinical experience with extensive technical knowledge to tackle the most complex IT challenges in the healthcare sector. By doing so, we make technology more useful for care teams while enhancing overall patient outcomes.

At Nordic Global, we provide a broad range of consulting services designed to meet the needs of healthcare organizations. These services include strategic advisory, digital and cloud initiatives, implementation and support, ERP services, and managed services. Our clients trust us to deliver significant impacts that not only transform health systems but also promote the health and well-being of the populations they serve. From enhancing patient engagement through digital innovations to ensuring seamless operations with our implementation support, we are committed to optimizing every layer of healthcare delivery and management.

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Nordic Global

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Nordic Global hiring Desk Side Analyst (Toledo, OH) • Remote (Work from Home) | Himalayas