As a Care Engineer, you will play a key role in delivering high-quality technical and product support as part of our global Care organization. This is a global position in a 24x7 support environment, where you will work on real-world technical challenges reported by both external and internal customers.
You will be responsible for analyzing, troubleshooting, and resolving customer-reported technical issues in line with agreed Service Level Agreements (SLAs). In addition, you will support integration, delivery, and upgrade activities, ensuring smooth and reliable service for our customers.
Handling both regular and emergency cases will be a core part of your daily work. You will collaborate closely with Nokia customers’ technical teams as well as internal stakeholders, including R&D, Integration and Delivery engineers, and Customer Service Managers. This role offers strong exposure to cutting-edge technologies and cross-functional teamwork in an international environment.
