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NextivaNE

Onboarding Technician

Nextiva is a leading cloud-based customer experience management platform that helps businesses enhance communication and customer engagement through a unified, AI-driven solution.

Nextiva

Employee count: 1001-5000

Ukraine only

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Redefine the future of customer experiences by assisting new customers with initial setup of their phone system account and completing scheduled network checks, implementations, training appointments, and provisioning accounts promptly and efficiently.

Requirements

  • Assisting new customers with initial setup of their phone system accounts
  • Providing basic training on Nextiva features, call flow, and devices to customers via the telephone
  • Evaluating network to confirm compatibility and quality of service
  • Configuring accounts promptly with accurate attention to detail
  • Testing of call flow, devices and features to ensure configuration is accurate

Benefits

  • Comprehensive medical coverage
  • Life, disability, traumatic injuries and critical diseases insurance
  • Employee Assistance Program and wellness initiatives
  • Paid PTO for all employees
  • Paid Sick leave (official document required)
  • Paid parental leave and paid holidays
  • Access to ongoing learning and development opportunities and career advancement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Ukraine +/- 0 hours

About Nextiva

Learn more about Nextiva and their company culture.

View company profile

Nextiva is an innovative leader in unified customer experience management, having established itself as a vital player in the realm of business communications. Founded in 2008, Nextiva has grown significantly to power over 100,000 businesses and billions of interactions. Its mission is to unite every conversation across the customer journey, providing a comprehensive platform that integrates voice, video, chat, email, and social media.

This all-in-one solution is particularly favored by small to medium-sized businesses that require scalable communication tools capable of enhancing customer interactions. Nextiva’s platform leverages advanced technologies, such as AI, to improve business operations while prioritizing customer satisfaction through personalized experiences. The company's commitment to providing Amazing Service is evident in its ongoing development of intuitive tools designed to streamline workflow, automate processes, and foster robust customer relationships.

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Nextiva

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