United States onlyLocation Designation: Hybrid - 3 days per week
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
An App Admin is part of the Solution support team and performs a specialized function that focuses on the reliability, performance, maintainability, and optimization of business applications. To be effective in the position, an App Admin must have strong experience supporting & configuring business critical software applications.
Key Duties and Responsibilities:
- Collaborate with business areas and Application teams to support the solution and deliver projects.
- Work collaboratively with software scrum teams to provide software enhancements, new functionality, and maintenance of various software solutions.
- Proficiently administer and configure business solutions built on application server technology.
- Understanding the solutions capabilities and features and ability to leverage and apply them to business processes and requirements.
- Perform software installation.
- Experience with patching and upgrading solutions from previous versions.
- Perform troubleshooting.
- Experience with software deployment tools.
- Provide L2 Operational Support, including off-hours incident response
- The App Admin will be responsible for escalating to vendor support for 3rd level support.
- Automate manual processes.
- Responsible for root cause write up.
- Analyze, prioritizing, and resolving incoming incidents/alerts.
- Follow the enterprise change management process to deploy fully tested and documented solutions/applications to a production environment.
- Assist in runbook review.
- Ability to multi-task and manage tasks with varying priorities
- Self-motivated, innovative, and able to work across diverse technical and non-technical teams
Required Qualifications:
- 3 or more years of experience administering software applications
- Working knowledge of Linux and Windows operating systems; SQL, and Oracle databases
- Strong verbal and written communication skills.
- Experience troubleshooting application issues.
- Working knowledge of DevOps and delivery tools (GitHub)
- Practical experience with configuration tools such as Ansible
- This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Desired Qualifications:
- Prior experience administering Pega applications is desirable.
- Prior experience supporting business applications running in AWS or Azure cloud environemtns
This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Salary range: $95,000-$140,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
