Technical Presales Engineer

Your Opportunity:

Are you ready to make an impact in presales with New Relic as a Solutions Consultant? This role is perfect for someone who can combine technical expertise with exceptional customer-facing skills and business insight. You'll collaborate with colleagues across sales, engineering, and beyond to help showcase the transformative capabilities of our Intelligent Observability platform. By engaging with our mid-market customers and prospects, you'll empower them to optimise their digital experiences and unlock the full potential of New Relic.

What You'll Do:

• Pre-Sales Support: Assist in opportunity qualification, technical discovery, and product demonstrations. Participate in Proof of Value/Concept presentations and workshops, RFX responses, and provide input for business justification in a pre-sales capacity.
• Relationship Building: Develop strong, trust-based relationships with mid-market customers and prospects to aid in their evaluation and expansion of New Relic solutions.
• Partner with Sales: Collaborate closely with the Sales team to support technical discussions, identify revenue opportunities through upselling new solutions, and drive broader adoption of New Relic products.
• Technical Insights: Maintain an understanding of the customer’s business and technical environment to bolster their observability strategies.
• Product Evangelism: Advocate for new product capabilities, while gathering and relaying customer feedback to product management and engineering teams.

This Role Requires:

• Experience in supporting pre-sales or consulting engagements with mid-market customers, ideally in roles that involve complex technical solutions.
• Technical expertise combined with a focus on supporting sales and customer relationships.
• Familiarity with cloud technologies, including Kubernetes, containers, microservices, SRE, DevOps, and CI/CD.
• Understanding of enterprise technology layers, such as modern cloud applications, infrastructure, networks, data, security, and user experience.
• Ability to use insights and data to enable decision-making within complex organisations.
• Competent stakeholder management and customer engagement skills.

Bonus Points If You Have:

• Experience with performance monitoring tools across infrastructure, applications, web or mobile, networks, user experience, and CX.
• Knowledge of mobile device platforms & architectures (iOS & Android).
• A Bachelor's degree in Engineering/Computer Science or equivalent is desirable.

Please note, VISA sponsorship is not available for this position

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy