Senior Manager, Software Engineering - Telemetry Systems

Your opportunity

The Telemetry Platform group at New Relic builds the platform and foundational services for secure, automated, reliable, and dynamic ingestion and processing of streaming telemetry data. As a Senior Engineering Manager, you’ll guide engineers that are in charge of a critical part of our Full Stack Observability products.

You will join a team that is an integral part of almost every line of business at New Relic. Balancing the needs of internal and external stakeholders while moving forward with your own initiatives takes finely tuned negotiation skills, risk/reward analysis as well as a can-do, positive attitude.

We are seeking an experienced Senior Engineering Manager to lead teams of engineers in designing, developing, and optimizing cutting-edge telemetry systems that power real-time data solutions for Full Stack Observability. In this role, you will oversee the end-to-end development lifecycle of telemetry products, from concept to deployment, ensuring high performance, scalability, and reliability. You will collaborate with cross-functional teams, drive technical strategy, and mentor engineering talent to deliver innovative solutions that align with our mission to be the world’s greatest observability platform.

What you'll do

• Leadership Skills: Manage and mentor teams of 15-17 engineers, including software, hardware, and systems specialists, fostering a culture of collaboration, innovation, and technical excellence. Engagement and managing with positivity and empathy is a critical success factor. Advocates and aides in problem solving for the team.
• Project Oversight: Direct the planning, execution, and delivery of telemetry projects, ensuring they meet deadlines, budgets, and quality standards. Oversee multiple concurrent initiatives, from prototype to production.
• Technical Strategy: Define and implement the engineering roadmap for telemetry systems, including data acquisition, transmission, and processing technologies. Anticipate industry trends to keep solutions ahead of the curve.
• Cross-Functional Collaboration: Partner with product managers, technical architects, and business leaders to align engineering efforts with customer needs and company goals. Act as a technical liaison with external stakeholders, including clients and vendors. Communicates technical complexity with ease to both technical and non-technical audiences.
• Managing Upward: Proactively manages upward communication and escalations, ensuring leadership is informed of critical issues, risks, and progress while driving timely resolution of blockers.
• Process Improvement: Establish and refine engineering processes, including uptime SLA improvements, agile methodologies, on-call support rotations, improvements to enhance team productivity and product reliability, keeping operational paranoia as top priority.
• Talent Development: Recruit top-tier engineering talent, provide career growth opportunities, and conduct performance evaluations to build a high-performing team.
• Risk Management: Identify technical risks in telemetry system development (e.g., data integrity, security, scalability) and implement mitigation strategies.
• Innovation: Drive research and development efforts to explore new telemetry technologies, such as advanced sensors, wireless protocols, or cloud-based analytics platforms.

This role requires

• Education: Bachelor’s degree in Computer Science, Systems Engineering, or a related field.
• Experience: 10+ years of engineering experience in technologies such as Java, C++, Azure, Kafka in multi-cloud environments. Other technologies include Rust, Go, GraphQL and some smaller scale databases.
• 7+ years in a leadership role managing technical teams using scrum-agile. Proven track record in telemetry, IoT, or real-time streaming data systems development with high reliability, fault tolerance built in.
• Experience with observability platforms, New Relic, DataDog, Dynatrace, Splunk or Elastic.

Bonus points if you have

• Project management, Scrum/Agile/SAFE framework experience in an enterprise setting
• Experience with operating in a public cloud with multi-cloud technologies (AWS, Azure, GCP, Private Cloud)
• Experience with continuous delivery, devops principles and DORA metrics

Please note that visa sponsorship is not available for this position.

The pay range below represents a reasonable estimate of salary for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, a discounted employee stock purchase plan, and other competitive benefits designed to improve the lives of our employees.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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