Service Enablement Manager

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

Net at Work is seeking a Service & CX Enablement Manager to partner directly with the Chief Client Officer to design, build, and scale service specific GTM activities, Voice of Client initiatives, and improve how services are communicated, delivered, and expanded across the CSG organization. 

This role focuses on creating repeatable service enablement and client experience enablement programs including VOC initiatives that ensure client-facing teams understand what Net at Work sells, how value is delivered, and how to identify opportunities to deepen client relationships. \

The focus of this role is on establishing foundational service enablement and CX enablement programs for priority offerings, with the role evolving into broader CX strategy and cross-functional operational initiatives over time. 

This role is expected to evolve from foundational service enablement into broader CX strategy, cross-functional initiatives, and organizational alignment as programs mature. 

Job Responsibilities

Service Enablement & CX Strategy

• Serve as strategic partner and right-hand to the CCO

• Translate executive priorities into scalable enablement and CX programs

• Centralize cross functional requests and initiatives for prioritization and execution

• Own the enablement and CX service roadmap across all products and services

Program Design & Prioritization

• Identify and prioritize high-impact enablement and CX initiatives 

• Design repeatable frameworks that scale across business units

• Balance near-term execution with long-term sustainability

Enablement Content & Training

• Create and maintain internal service overviews, playbooks, and best practices

• Define and operationalize a sustainable cadence and operating model

• Partner with subject-matter experts to ensure effective delivery and adoption

GTM & Cross-Functional Alignment

• Organize Monthly Executive Inform

• Facilitate preparation and action items for other cross functional meetings

• Support NAW GTM readiness for services and solutions

• Drive ISV GTM for Services with Sales and Marketing

• Align service enablement with sales enablement and pipeline needs

• Improve communication and coordination between sales and services teams

Client Experience & Insights

• Design and oversee CSAT/NPS and client feedback programs

• Surface insights to improve retention, expansion, and delivery consistency

• Capture customer insights and case study content through client engagement

• Describe the role and team the candidate will be joining

Job Requirements

• Experience in services-led technology, consulting, or SaaS environments

• Background in service enablement, CX strategy, product management, product marketing, or program leadership

• Strong ability to distill complexity into clear, actionable guidance

• Comfortable building programs in ambiguous, fast-growing organizations

• Proven influence without formal authority.

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $100,000 to $120,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. 

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until April 18, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.